Please note, US employees must be fully vaccinated against COVID-19 prior to the start date unless an accommodation is granted by the Company. The Company uses the definition of “fully vaccinated” assigned by the Centers for Disease Control & Prevention for the purposes of considering satisfaction of this requirement which is a condition of employment.

Customer Care

We’re a team that truly cares about our customers in everything we do.
We’re always looking for talented people like you to join us. Explore this page
to discover what a role in Customer Care could mean for you!
Discover Opportunities

Customer Care

We’re a team that truly cares about our customers in everything we do.
We’re always looking for talented people like you to join us. Explore this page
to discover what a role in Customer Care could mean for you!
Discover Opportunities

 

 

 

 

 

 

 

Why work for us?

  • Be part of a globally diverse company with access to a number of career path possibilities
  • Design an individualized development plan to help you prepare for your next career move
  • Enjoy flexibility in your work-life balance – we offer work from home opportunities
  • Receive comprehensive classroom training, support from subject matter experts, and on-going coaching
  • Engage daily with industry leading customers who are making scientific and medical breakthroughs
  • Experience a culture where your leadership team listens and values your ideas
  • Have access to vibrant, modern work spaces

What we're all about


Customer Care is a dynamic and fast-paced team environment, focused on delivering a better customer experience. Our teams interact daily with customers through email and on the phone. We’re more than just scripts or transactions. We care about customers in everything we do – we listen, we empathize, we advocate, and we help.

Our customers contact us because they trust our expertise and our ability to solve problems. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Meet the Team

  • Adrienne Dawson

    Head of Customer Care

    I am proud to work for a company whose purpose is to help accelerate access to better health for everyone. The Customer Care organization supports the company's mission by assisting customers with all aspects of order management. Working with a team of Problem Solvers is what I enjoy most. Discover how you can become part of our Problem Solving team. 

  • Mike Tivey

    Manager of Customer Care

    I’m passionate about helping people and teams realize their full potential. I’m incredibly proud of my team of leaders and all that we’re doing to improve the working experience for our employees so that they can deliver a better experience for our customers. We’re always looking for more talented people to join us!

  • Jay Fopiano

    Customer Care Manager

    I love coaching, mentoring, and developing our employees to help them advance their careers within MilliporeSigma. I’m passionate about going above and beyond, ensuring that our customers' experience is exceptional. I encourage you to join our team and begin the journey.

  • Adrienne Dawson

    Head of Customer Care

    I am proud to work for a company whose purpose is to help our customers solve the toughest problems in Life Science and accelerate access to better health for everyone. The Customer Care organization plays a critical role in supporting the company's mission by assisting customers with all aspects of order management. Working with a team of Problem Solvers is what I enjoy most. Discover how you become part of our Problem Solving team.

  • Mike Tivey

    Manager of Customer Care

    I’m passionate about helping people and teams realize their full potential. I’m incredibly proud of my team of leaders and all that we’re doing to improve the working experience for our employees so that they can deliver a better experience for our customers. We’re always looking for more talented people to join us!

  • Jay Fopiano

    Customer Care Manager

    I love coaching, mentoring, and developing our employees to help them advance their careers within MilliporeSigma. I’m passionate about going above and beyond, ensuring that our customers' experience is exceptional. I encourage you to join our team and begin the journey.

 

 

 

 

 

 

What we are looking for in a candidate

  • You’re positive and friendly, take pride in your work, and are eager to learn
  • You’re respectful, honest, & humble and willing to embrace challenges
  • You have strong written & verbal communication skills

Employee Spotlight

Connor Brimley

“Customer Care opens you up to many learning opportunities… It can be a great way to learn about a company in a short amount of time and it allows you to find certain areas of the company that interests you.”

Jazzmen White

“Customer care has been instrumental in giving me the necessary tools…There is no shortage of trainings and learning opportunities and I am encouraged to pursue any and every one that I feel is beneficial to me.”

Connor Brimley

“Customer Care opens you up to many learning opportunities… It can be a great way to learn about a company in a short amount of time and it allows you to find certain areas of the company that interests you.”

Jazzmen White

“Customer care has been instrumental in giving me the necessary tools…There is no shortage of trainings and learning opportunities and I am encouraged to pursue any and every one that I feel is beneficial to me.”

Customer Care Locations

Burlington, MA

400 Summit Drive, Burlington, MA 01803

St. Louis, MO

3050 Spruce Street, St. Louis, MO 63103

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