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Technical Sales Support Engineer (Hybrid) PA

 

Work Your Magic with us! Start your next chapter and join EMD Electronics.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Your Role:
This position will provide technical and aftermarket support for Delivery Systems & Services (DS&S) offerings including GASGUARD®, ChemGuard®, and Polyflow equipment products for the Americas and Europe with an initial focus on the GASGUARD®, ChemGuard®, Product line of equipment. This position will be integrated into the North America and Europe Sales Team and will mainly provide support to the Sales Engineers in these regions. The Technical Sales Specialist will manage the sales efforts of order execution, spare parts, retrofits and services as well as handling customer complaints, warranty and services issues for our customers based in these regions.

This position is a high activity position working as an integral part of the Sales team. A qualified candidate will be a strong team player that is able to work with internal and external partners and customers to develop strong relationships that effectively support Sales activities.

  • Internal sales team point of contact for reporting progress and closure of Customer quality notifications to the Sales Engineer for communication to the customer
  • Monitoring of high visibility customer orders, communicating with Sales Engineers and manufacturing on status, at risks, and estimated timelines
  • Monitor on-time shipment of materials to customers and investigate missing parts as required by customer inquiries
  • Coordinate with the Sales engineer and appropriate internal individuals to help facilitate the closure of manufacturing and engineering offline issues
  • Assist the Sales Engineer with managing Customer Specific Equipment and Spare Parts Price lists
  • Develop quotations for spares and retrofit opportunities for new fabs, expansions, and process changes
  • Support general equipment proposals as needed to support the Sales Engineer
  • Provide technical sales support to customers (as needed by the Sales engineer for spare parts and minor spec gas and chemical precursor equipment questions
  • Sales interface for Start-up services opportunities in region. Responsible for coordinating with customers and Versum Regional Sales Manager when equipment is scheduled to ship and when start-up support is needed
  • Flexibility in dealing with competing priorities, have the skills for developing solutions for customer needs and a willingness to work in a fast-paced organization
  • Travel 20%-30%

 

This is a Hybrid role to be located in Allentown, PA, Chandler, AZ or Austin, TX - 3 days a week onisite at location

 

Who You Are:
Minimum Qualifications:

  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other technical engineering degree
  • 3+ years of project management and customer facing experience

 

Preferred Qualifications:

  • Technical knowledge and understanding of electronics specialty gas/chem equipment design and operation
  • Knowledge of SAP
  • Ability to present data and can communicate with people at all levels
  • Ability to influence the cross functional team
  • Ability to inspire the confidence of Management and Customers in correspondence and reaction to problems
  • Self-motivated, organized, and able to manage multiple tasks at one time


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html
 

Job Requisition ID:  275808
Location:  Allentown
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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