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Business Process & Analytics


Your role: To design, deliver and lead process improvement and Business Analytics to support the Customer Excellence teams and ensure best in class performance. To engage audiences, influence at all levels and drive continuous improvement across the company. To consistently promote the philosophy and values of the Customer Excellence organization. You facilitate process (re)design workshops by eliciting business requirements and liaising with end-users. You analyse process holistically to understand it's value to end-users as well as potential impact of change. A great team member identify, implement and monitor new approaches or solutions to ensure business requirements are met, while creating and sustain process documentation. On a daily basis, you benchmark best practices within the Customer Excellence organization and interact with end users and management to understand business needs, requirements, and collect feedback on process performance.


Who you are:

  • 3-6 years professional experience in a customer facing environment
  • Bachelor’s Degree in business management or related business or education fields is preferred
  • Fluent in English, other EU languages are preferred
  • Experienced working in an international or multi-cultural team
  • Strong coaching and communication skills with ability to develop and motivate people
  • Strong organizational skills; ability to track and monitor key priorities
  • Demonstrate reactivity, and ability to analyze and to solve problems and conflict
  • Commercial attitude, understanding of area market needs
  • Network, communicate and negotiate with peers, higher management and team members in an appropriate way
  • Project leadership and facilitation skills with the ability to make decisions
  • Knowledge of relevant computer applications
  • Excellent understanding of the tools and processes of the Customer Excellence teams
  • Have the motivation and capacity to learn new tools
  • Be a role model for the Merck values, have a positive outlook demonstrating enthusiasm and a passion for inspiring others
  • Proven experience with business process design and implementation
  • Familiarity/experience with change management
  • Experience in business analytics or training is a plus


Job Requisition ID:  186262
Location:  Amsterdam
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Job Segment: Analytics, Business Process, Business Development, Business Manager, Change Management, Management, Sales

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