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Instrument and Field Specialist France

Your role: As an Instrument and Field Service Specialist, you will be first point of contact for internal and external customers. You will be proving support with a professional, caring, accurate and efficient response and guiding customers to outcomes that assuredly and satisfactorily resolve their needs with a perception of ease. Main stream of contact is via email however there is an element of telephone work. You shall be entering, amending and cancelling orders following customer expectation, processing contracts and resolving issues that may be delaying their processing and creating and maintaining scheduling agreements.

 

Who you are:

  • Diploma, national vocational qualification, or equivalent qualification
  • Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
  • Fluent in French in speech and writing (Mandatory)
  • Business-fluent English conversational and written
  • Excellent written and verbal communication, and proficient in preferred language
  • Affinity for working with numbers and systems
  • Professional telephone manner with good listening skills
  • Organized, multitasking, open-minded, works accurately under pressure with attention to detail
  • Flexible in a changing environment and able to adjust accordingly and enjoys working in an international team
  • A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
  • An eye for detail and a strong customer focus make you the best at your work. You’re always looking for a way to optimize customer service and you see yourself as a solution provider to our customers.
  • Excellent computer skills with experience on Microsoft Office, Lotus Notes, SFDC, Experience with Oracle and SAP is a plus

 

Job Requisition ID:  186719
Location:  Amsterdam
Career Level:  C - Professional (1-3 years)
Working time model:  full-time


Job Segment: Biochemistry, Database, ERP, Oracle, Pharmacy, Science, Technology, Healthcare

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