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Customer Care Specialist

 

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Your role: 

As a Customer Care Specialist in our European team with a focus on the Italian market, you are responsible for complaint management. This means track, handle and solve all complaints such as invoicing, product or service complaints. You will investigate, register and process lost or damaged orders, service complaints, credit or rebill requests. You are the first point of contact for all returns to customers and you resolve issues quickly, competently and professionally. You also handle and solve situations related to orders and shipments. You will run, analyze and present return metrics to create Plan of Action (POA), Investigation and Route Causes Analysis. The position is for now limited on 7 months but an extension is possible.

 

Who you are:

  • An (educational) background in Business
  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • Fluent in Italian, plus English language. Any other European language is a plus.
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Strong attention to detail and ability to work in a fast pace environment
  • Flexible – open to change and able to adjust accordingly

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

Job Requisition ID:  219728
Location:  Amsterdam Zuidoost
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: Database, ERP, Oracle, SAP, Customer Service, Technology

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