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Expert/Associate Architect- Service Delivery


A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.



Job Location: Electronic City, Bangalore

Shift Timings: 10:30 am – 7:30 pm or 1:30 pm – 10:30 pm


Your Role:


Key Roels and Responsibilities:


  • Acts as Service lead for multiple services in context of Operational Maintenance and Project support activities
  • Coordinate and Provides input to Line Manager on functional objectives
  • Sets priorities and delegates tasks within functional service area and projects teams
  • Support multiple service deliverables and manage key tracks and forecast budget within
  • Onboarding of the new applications or projects in alignment with the Business Demand
  • Drive/Participate in activities related to Implementation of system enhancements and upgrades
  • Drive regular Service team meetings and provides input to Line Manager on Project, Services status and employee’s day to day performance
  • Go-to person for any type of Functional and Technical(Architectural) requests arising in context of project tasks and/or service operations
  • Establish Global systems in Healthcare, Life Science and Electronic units as SME for laboratory IT applications such as Labvantage LIMS, Empower, Chromelion, ELN, SDMS and other Platforms
  • Contribute to establish the laboratory IT CoE as an asset for our customers
  • Define and fulfill global service contracts, operational and projects agreements
  • Actively contribute to meet and exceed global KPI targets and continuous improvement


Who you are:




  • 12+ years of IT experience comprising Customer service management, Operational Support management and project tracks support for GxP systems or platforms within global Pharma, Healthcare & LifeSciences companies
  • Knowledge of GxP and related regulations associated with Pharmaceutical product manufacturing
  • Experiences working with the respective applications (CDS, RDBMS,  LIMS, ELN, SDMS and other LAB IT applications)
  • Understanding of overall IT Support Model and service delivery processes and objectives (ITIL)
  • Large scale Service Delivery management experience
  • Excellent communication skills in International environment
  • Customer oriented attitude and willingness for continuous learning


Key competencies:

  • IT Operational Model Implementation in GxP sector
  • Understanding laboratory processes
  • Hands-on ITIL framework knowledge
  • Self-motivated and Initiative
  • Good communicator
  • Good Technical LAB IT applications knowledge


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at https://jobs.vibrantm.com


Job Requisition ID:  223188
Location:  Bangalore
Career Level:  E - Professional (10+ years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Pharmaceutical, Laboratory, Science

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