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Channel Support Specialist

Your role:

To provide outstanding service to our distributors by developing effective governance procedures around operations of distribution channel, implementing loyalty programs, setting channel satisfaction goals and acting as an interface between distributors and the organization.

To qualify for the role, the ideal candidate will have proven experience working in a similar position in FMCG/FMCD/Life Science industry, with excellent knowledge of the latest industry trends and techniques. In addition to be an excellent communicator (written and verbal), you will also demonstrate strong ownership and bias for action in your day to day work.


  • Perform day-to-day operations related to distribution channel, data maintenance, follow-up and record keeping
  • Take requests from sales team, run it through SOPs and provide timely resolution
  • Respond to channel issues in a timely manner after proper due diligence
  • Create effective governance procedures, policies, and standards to reduce waste and unnecessary work
  • Develop channel satisfaction goals and coordinate with the sales team to meet them on a steady basis
  • Implement an effective distributor loyalty program nationwide
  • Travel to develop and manage relationship with the distributor partners
  • Jointly run channel engagement and capability development processes with cross functional teams
  • Maintain accurate records and document all distributor activities and discussions and publish periodic dashboards as required
  • Assess service statistics and prepare detailed reports on findings
  • Stay informed on the latest industry techniques and methods


Who you are: 

  • Bachelor’s degree in Business Administration or relevant field
  • A minimum of 5 years’ proven experience in a sales-operations/sales-support role
  • Experience of working with distributor network in Life Science/FMCG/FMCD industry

Functional Skills:

  • Proficiency in Microsoft Office, salesforce and other CRM products
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Strong interpersonal collaboration, communication and team skills including working with cross-functional teams
Job Requisition ID:  204633
Location:  Bangalore Operations
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Business Development, Sales Operations, CRM, Sales Support, Sales, Technology

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