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Incident Management

Job Title: Incident Manager

Job Location: ECity, Bangalore

Job Details:

  • Managing Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement.
  • Incident Management of high severity incidents- Outage Management.
  • Chairing conference calls 
  • Issuing communications during the progress of a Major Incident Identifying appropriate timelines and targets for recovery actions, feedback and communications
  • Managing Major Incidents, ensuring that they are logged, progressed, updated (communications during the progress), authorized, expedited and resolved within the scope of the Service Level Agreement.
Job Requisition ID:  191803
Location:  Bangalore Operations
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Manager, Management

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