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Key Expert - Enterprise Mobility Management

Job Title: Expert - Enterprise Mobility Management


Job Location: Electronic City, Bangalore

 

This position is in Global IT, Infrastructure Technology, Digital Workplace – Mobile Device Management. The Mobile Device Management Team provides and manages the global hardware standards, MDM administration framework and tools, connectivity to the Enterprise network, global application catalogs and corresponding update and security processes. Mobile hardware in place is in addition to standard business usage also for specific uses cases like in regulated environments or also for more robust and industrial related use cases like explosive areas, picking- and shipping departments and warehouses. Equipment like VMWare Workspace One (AirWatch) and Soti “Mobi Control” are in use for mobile device configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units.

 

ROLES & RESPONSIBILITES:

  • Provisioning of global assistance and support to a diversified Enterprise Mobility ecosystem with more than 35000 devices as well as 800 Mobile Computers
  • 2nd level user support and related ticket handling
  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the MDM area
  • Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
  • Coordination with vendors and contribution to internal and external escalation management processes
  • Creation of related policies and global standards
  • Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions

 

QUALIFICATIONS, SKILLS AND EXPERIENCE:

  • ITIL processes like Incident-, Problem-, Change- and Service Continuity management
  • Familiarity with regulatory processes like GxP
  • Relevant professional experience of above 12 years in IT in a large Enterprise environment with many thousands of users 
  • Verifiable knowledge and expertise of technologies underlying Enterprise Mobility Management solutions such as device MDM, app wrapping, app management, data management, file sharing / syncing, identity/ access management and adjacent technologies
  • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
  • Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas
  • Willingness to set yourself challenging goals to achieve superior performance
  • Responsibility for the improvement of all products, services, processes and working routines within your working area 
  • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
  • Very good and mature understanding of English in speaking and writing
  • You can communicate and express yourself target group oriented
  • You enjoy working across different teams and cultures and work constructively together in a global company
  • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
  • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated
  • Understanding of end-to-end product ownership concepts

 

SPECIFIC KNOWLEDGE AND COMPETENCIES REQUIRED:

  • Professional knowledge and experience in operating the following technologies in a global enterprise mobile environment:
    • VMWare Workspace One (AirWatch) and its solution components 
    • Microsoft EMS (Intune) and its solution components and a good understanding of Azure Active Directory and Conditional Access
    • Soti Mobi Control, especially configuration-, rule- and package-management; image creation, security- and license-management
    • Mobile Operating Systems such as iOS, Android, Windows
    • Mobile threat protection technologies, and concepts
    • Traditional and cloud-based authentication and authorization 
  • Minimum of 6 years EMM/MDM experience, specifically with VMWare Workspace One (AirWatch) and service ecosystem, particularly solution components such as AppConfig, App Catalogue, Per-App VPNs etc.
  • In-depth hands on experience in leading mobile OS - Android, iOS, Windows Phone, particularly ruggedized devices
  • Good knowledge in the area of industrial equipment manufacturers, portfolio and solutions
  • Good understanding of IT Infrastructure technologies and infrastructure management operations
  • Experience with Server Operating Systems (Linux / Unix & Windows) their installation and configuration
  • Vendor management (communication, coordination and escalation)
  • Support processes with interfacing Service Desk, Field Service, Manager on Duty and 3rd level support
  • Scripting skills like Powershell, VB script or Shell script would be of advantage
     
Job Requisition ID:  192223
Location:  Bangalore SBS
Career Level:  E - Professional (10+ years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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