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SCALA Senior Specialists

Job Description Application Consultant Global Scala A2R – Financials Management

The Application Consultant for the Global Scala Financials Mgmt. acts as E2E responsible for the Accounting-to-Report stream of the iScala v3.0 environment to provide state of the art solutions and services. This includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. The Application Consultant will interact with our Business facing Merck Business Service – Technology organization to plan, prepare, execute and monitor projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners.

In this role we require an excellent knowledge of the iScala v3.0 application combined with a good understanding of associated A2R business processes integrated with ERP systems. Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands.

Service Performance Monitoring of the Application Managed Services belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.

At Merck Global Scala application is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position.

Responsibilities

Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.

Secure minimal business disruption on application go live based on proper design and formal project hand-over process.

Operational Vendor Management & Reporting

  • Manage vendor service performance against below processes
  • Establish the required improvements plan as per identified gaps and/or defined requirements
  • Secure timely issuance of periodic performance report and annual service reviews

 

Incident Management

  • Lead the resolution of critical or complex incidents including related crisis management when appropriate
  • Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)

 

Problem Management

  • Lead master plan and priorities toward ticket elimination and automation
  • Proactively suggest possible solutions and propose an action plan for improvement to management

 

Change and Release Management

  • Establish documentation of current and target application architecture (incl. CMDB)
  • Establish and implement the Life Cycle Mgmt plan for applications in scope
  • Secure Change Management processes in line with relevant SOPs
  • Ensure complete and accurate handover documents created prior to production release
  • Manage the application portfolio at the most appropriate level of release

 

 

Project Delivery

  • Lead technical design of applications/solutions in portfolio
  • Provide technical services and functional advice on the implementation of business applications
  • Provide functional/technical support to project teams
  • Provide the technical input for defining and maintaining the development standard and guidelines

 

Education/Professional Experience

  • Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
  • 10-year experience in software or applications services
  • 7-year experience in iScala financial consulting
  • 5-year experience within an international environment

 

Languages

  • English mandatory (written and spoken)
  • An additional language is an asset

 

Skills & Competencies

  • Strong interpersonal and organizational skills
  • Strong written and oral communication skills
  • Willingness to travel
  • Ability to make difficult decisions and act autonomously
  • Process flow knowledge of Supply chain will be a big advantage. 
  • Perform design, coding, unit testing and documentation for any changes to the platform  
  • Provide updated technical documentation to the latest enhancement or release 
  • Familiar with SQL and Visual Basic for Applications (VBA)
  • Scala Service Connect workflow skill preferred
  • Deep knowledge of iScala A2R in a multinational environment, incl.:
    • GL, Payables, Receivables, Assets,
    • Month End Closure, Year End Closure activities
    • Support global interfaces to group financial reporting system
Job Requisition ID:  195078
Location:  Bangalore SBS
Career Level:  E - Professional (10+ years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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