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Sr. System Engineer - EUS Bangalore

Job Title: Sr. System Engineer - End User Support

Job Location: ECity, Bangalore

JOB Responsibilities:
 

  • Provide day-to-day IT support to local and remote offices/end users using ticketing system, in-person, via IT support line, email and instant messaging
  • Assist the staff with the installation, configuration, and ongoing usability of Laptop/Desktop computers as well as peripheral equipment and software.
  • Work on Images builds, and co-ordinate with different teams to set up of user accounts as well as the deployment and support of computers to new employees
  • Collect equipment from departing employees and add it to tracking database Assist in IT needs for staff or executive meetings
  • Experience with Service management tool like Service now, should have good expertise on remote support tools, MS office and outlook.
  • Hands on Experience on supporting MAC OS will be added advantages.
  • Ensure all IT areas are maintained in a clean and tidy condition, in compliance with Health & Security recommendations.
  • Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation.
  • Assist with output device support and optimization.
  • Manage IT Assets Data base.
  • Flexible for Rotational shifts.
  • Participate in Global technology platforms, initiatives or projects as required.
  • Experience on Back up tools.

     

    Requirements
     

  • 1+ years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support
  • Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
  • Highly proficient in Windows hardware and software support
  • Strong knowledge of MS Office, Outlook,  other Desktop applications for Work
  • Strong knowledge and experience with help ticketing systems such as ServiceNow
  • Demonstrated proficiency with remote control support tools
  • Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting
  • Extreme customer focus in all aspects of work
  • Demonstrated ability of recording keeping and documentation. Providing training to co-workers.
  • Demonstrated ability to follow and creating knowledge base articles desired.

    BASIC QUALIFICATIONS

Education:

BE/ B.Tech / BCA/ 3 years Diploma in CSE, IT, ETC

Job Requisition ID:  189805
Location:  Bangalore SBS
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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