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Salesforce Sales/Service Cloud Senior Technical Architect

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Title: Salesforce Sales/Service Cloud Senior Technical Architect 

Job Location: Electronic City, Bangalore 


Your Role: 


Roles & Responsibilities: 

· Develops the full application architecture and builds solutions that integrate business needs and technical solutions to manage and execute the implementation of Salesforce solutions in the environment. 


· Leads Application Architecture, application design, platform configuration & administration, project planning activities, requirement prioritization and resource allocation across all project tasks, technical designs, development, and delivery; ensures that all work is completed based on quality standards and scheduled plans. 


· Leads the implementation of Salesforce and integration solutions using Agile methodology, development of continuous integration, test driven development, and Agile productivity tools. 


· Oversees design and development of enterprise data repository and integration solutions using Web Services (Rest & SOAP), Extract/Transform/Load (ETL), Integration Platform as a Service (iPaaS) technologies. 


· Designs and develops various Salesforce solutions in platform using Service Cloud and develops, manages applications and integrations of Salesforce sandboxes. 


· Expert-level technical support in developing and customizing applications using Apex classes, Visual Force pages, Lightning component, Lightning web-component, Lightning events,, process builder, flows, Application Programming Interface (API) and Web Services. 


· Deep understanding on Salesforce Sales cloud, service console, case management, communities, knowledge base, solutions, customer self-service, live-chat, CTI etc. 


· Ensures compliance with appropriate Enterprise Architecture (EA) standards in the delivery of Salesforce and integration projects by contractors and vendors, including the usage of tools, platforms, methodologies and controls 

  • Performs quality assurance reviews on contractor/vendor submitted artifacts and serves on peer review panels. 

  • Maintains the repository for source code; ensures that all source code is reliably backed up and versioned to prevent disruption to the project team(s) work. 

  • Assists in the development of guidelines and standards for in-house code development; ensures that any vendor supplied code conforms to the Office’s standards for maintenance and enhancements. 

  • Performs other duties as assigned 


Who you are: 


Qualification, Skills and Experience: 

  • Total of 10+ years of experience 

  • 5+ years of experience in Technical architecting solutions on 

  • Comprehensive work experience on platform configuration, administration, and architecture. 

  • Comprehensive work experience on platform of Sales & Service Cloud to develop Salesforce solutions. 

  • Comprehensive work experience on Apex classes, VisualForce pages, Lightning Component, Lightning Web-Component (Good to know),, Process Builder, Flows, Application Programming Interface (API) and Web Services to develop and customize applications. 

  • Work Experience on Salesforce object/data model to develop custom objects and junction objects. 

  • Work Experience on Security technologies like OAuth, SAML, OpenID connect to integrate data between systems, applications and data warehouse using ETL tool such as Informatica/Dell Boomi both on-premise and cloud to develop Salesforce solutions. 

  • Hands on Experience on Salesforce Web Services, middleware integration with Salesforce, JavaScript, XML, JSON, SOAP, REST Web Services and ability to develop and customize applications in Salesforce platform. 

  • Ability to develop Salesforce application solutions and contribute to the development of projects and enhancement/migrations. 

  • Ability to make detailed analysis of data and information and make recommendations 

  • Experience developing applications with knowledge of Salesforce service Cloud, Lightning, and Mobile Application Platforms. 

  • Experience in data modelling, data warehouse, and data visualization. 


Preferred Certifications: 


  • Salesforce Certified Administrator (ADM201) 

  • Salesforce Certified Sales Cloud Consultant 

  • Salesforce Certified Service Cloud Consultant 

  • Salesforce Certified Platform Developer I  (Mandatory) 

  • Salesforce Certified Platform Developer II (Mandatory) 

  • Salesforce Certified Platform App Builder 

  • Salesforce Certified Data Architecture & Management Designer 

  • Salesforce Certified Sharing and Visibility Designer 

  • Salesforce Certified Development Lifecycle & Deployment Designer 

  • Salesforce Certified Integration Architecture Designer 

  • Salesforce Certified Application Architect 





What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at


Job Requisition ID:  210585
Location:  Bangalore
Career Level:  E - Professional (10+ years)
Working time model:  full-time

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