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Tech Lead - Chatbots and Conversational AI

 

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

    Job Location: Electronic City, Bangalore       

    Opportunity

       We are looking for a highly motivated individual, passionate about chatbots and conversational AI solutions, who enjoy working with high-end technologies to join the MITC. As a Lead for Chatbots and Conversational AI solutions, you will focus on developing impactful and innovative chatbot solutions for Organization, partnering with business stakeholders across the globe.

 

  Responsibilities

  • You will partner with our business stakeholders across Organization to identify opportunities to drive business solutions.
  • Partner with leaders from across the business to translate the company's business objectives, market opportunities & portfolio of offerings into a formal, cohesive global commercial strategy
  • Guide the team in building chatbots, perform an evaluation of use cases, challenge requirements, develop scalable solutions from an enterprise view
  • Study effectiveness of one or more chatbot(s) to identify areas of improvements in conversational flows with users
  • Support build of new skills, intents, entities, and conversation flows based on user requirements
  • Use chatbot data like failures, deflection rate, and confidence levels to identify training needs for chatbot
  • Review sample conversational flows, customer utterances, chatbot responses and capture areas of improvement
  • Add new utterances, synonyms to existing and new intents to train the chatbot
  • Align utterances to intents where the confidence levels are low to enable chatbot learning
  • Partner with business teams to understand what intents/utterances need to be added
  • As an expert in VA/chatbots, coach other team members and the community of chatbot trainers across people operations
  • Be aware of metrics for deflection from VA services, quality of conversations, response time, and other success criteria for the chatbots
  • Support Chatbot initiatives with efficiency, keep them future relevant by suggesting and performing enhancements.
  • Continually evaluate the use of the right technologies to be used which can enhance the user chatbot experience.

 

 

      Qualifications

  • 7+ years of total experience with 5+ years of hands-on experience in building highly scalable end-to-end conversational interface solutions.
  • 2+ years of programming experience with preferably Node.js.
  • Should have implemented enterprise projects at a large scale with Google Dialog Flow.
  • Experience in leading teams which built and deployed multichannel chatbots is mandatory.
  • Experience in building multilingual chatbots which are deployed across geographies is mandatory.
  • Demonstrated knowledge of various chatbot technologies like Dialog flow/Amazon Lex/Luis.ai
  • Demonstrated competency in navigating through structured as well as unstructured internal client business settings
  • Ability to work well with business analysts, programmers, vendors, and end-users in cross-functional teams
  • Good analytical skills and should be able to grasp existing systems and propose solutions accordingly
  • Experience in healthcare, pharmaceutical, or consulting
  • Self-starter who is comfortable working independently and focused on delivering value quickly.
  • Experience with open-source chatbot libraries like RASA is highly preferable but not mandatory.

 

 

 

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

Job Requisition ID:  222748
Location:  Bangalore
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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