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Salesforce Specialist


Uma carreira na nossa empresa é uma jornada contínua de descobertas: nossos cerca de 58.000 colaboradores modelam como o mundo vai viver, trabalhar e se divertir com a próxima geração de avanços em Healthcare, Life Science e Electronics. Durante mais de 350 anos dedicamos com paixão nossa curiosidade para descobrir modos inovadores e vibrantes para melhorar a vida das pessoas ao redor do mundo.


Your role:

The Salesforce.com Admin is a key member of an interactive team that supports Latin American commercial teams, support customers and collaborates globally within our Salesforce.com and SAP teams.  The team is focused on providing best-in-class user support via collaboration tools such as Chatter. Respond to incoming inquiries in a professional, competent, and timely manner following established procedures. 


You will be responsible for:


  • Field, research, and answer inquires enabling successful usage of SalesForce.com
  • Provide weekly, monthly, and ad-hoc training and or training support to internal customers operating within SalesForce using both in-person and virtual modalities
  • Troubleshoot user issues and provide solutions within Salesforce.com and as well as all connected systems
  • Monitor and maintain data quality
  • Analyze and understand internal customer’s needs
  • Evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation
  • Develop and deploy system improvements
  • Bring ideas for improvement, innovation, and increased efficiency to the commercial teams
  • Work with various stakeholders to identify, document, and communicate standard business processes
  • Build and manage reports, dashboards, and views of internal customers
  • Provision new users and maintain access through Role Hierarchy, Public Groups. Quote Configuration, Permission Sets, and Sharing Rules
  • Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, and price books
  • Work in global workstreams in tool enhancements
  • Actively work & contribute across the world CRM organization
  • Work if developers validating new functionalities across all sandboxes


Who you are:


  • Strong CRM background;
  • Experience in Org implementation;
  • Certified Salesforce.com administrator (ideally in Lightning)
  • Project management skills (desired Scrum Agile)
  • SAP knowledge
  • Know-how in SFDC related tools i.e. Demand Tools, Data Loader, etc.
  • Strong communication and interpersonal skills.
  • Excellent interpersonal communication and written skills, pro-active problem-solving skills, and the ability to multitask effectively
  • High degree of analytical curiosity including the ability to identify and proactively solve problems.


O que oferecemos: conosco, você sempre tem oportunidades de desbravar novas fronteiras. Aqui você se habilita a realizar suas aspirações, e nossas diversas áreas de negócios oferecem vários passos de carreira para buscar novos horizontes. Desde cedo confiamos-lhe responsabilidade e prestamos suporte para você traçar o mapa de sua carreira conforme suas aspirações e prioridades. Junte-se a nós e dê vida à sua curiosidade!


Está curioso? Inscreva-se e obtenha mais informações emhttps://jobs.vibrantm.com


Job Requisition ID:  221368
Location:  Barueri - SP
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: ERP, SAP, Project Manager, CRM, Technology, Research

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