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Field Service Engineer

Field Service Engineer


Your Role

  • Install, validate, maintain, service and repair equipment installed in the field, including Lab Water purification systems, Biomonitoring systems and Advanced Analytical instruments.
  • Schedule regular service visitations and installations for customers in a timely manner.
  • Repair and install systems including Lab water purification systems to customers.
  • Ensure correct parts are available for all repairs, service and installations.
  • Ensure standards and correct protocols are adhered to when servicing, installing, validating and repairing systems.
  • Provide timely and accurate quotations and service reports.
  • Ensure servicing and follow up calls are timely scheduled and appropriate.
  • Attend company/ department meetings, exhibitions, seminars, sales conferences and training courses as required or requested. 
  • Maintain company equipment and have a due regard for the security of all items, including car, laptop computer, mobile phone, sample stock and literature etc.
  • Be accurate and punctual in matters of administration of business, including personal expenses as per company guidelines.
  • General duties as directed by the Services Manager or other authorised person.
  • Utilising specialised tools and protocols, qualify/ validate equipment in TGA approved labs to GMP/ GLP standards.
  • Provide technical support and training to customers in the field, internal and external staff if necessary and appropriate.


Who You Are:

  • Minimum 2 years’ experience as service engineer for equipment
  • Engineering Degree or diploma plus minimum 5 years industry experience
  • Able to work autonomously while still a good team player.
  • Excellent interpersonal skills, with both written and verbal communication.
  • Outstanding planning, organising and time management skills.
  • Must be self-motivated, energetic, customer focus, service and results orientated.
  • Must be committed to OH&S to ensure protection of health and safety in the workplace.
  • Must be willing and able to travel interstate and/or overseas if required.
  • Plumber or Electrician license
  • Service Max or similar CRM data base
  • Water Purification system experience
  • Electronics and software knowledge
Job Requisition ID:  211432
Location:  Sydney
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: CRM, Technical Support, Technology

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