Share this Job

End User Services Specialist

Your role:

  • Act as 2nd and 3rd level onsite support for incident management at the Branchburg, NJ. 
  • Work as part of the local IT team supporting all onboarding and transfer requests.
  • Provide support for any integration (M&A) activities.
  • Work with Global teams to resolve complicated and advanced IT related issues.
  • Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware.
  • Provide a positive and supportive experience for the customer at all times.  Seek support from colleagues in difficult situations.
  • Maintain a core level of knowledge regarding service offerings for all IS units (including training offerings and resources when available).

Who you are:

  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
  • Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.
  • 5+ years experience supporting laptops, desktops, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)
  • Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM a plus.
  • Travel (Up to 10%) – Mostly within North America.
  • Must be able to lift at least 25 lbs and be able to sit or stand for extended periods
  • Bachelor’s degree (4 year college degree) preferred.
  • ITIL Certification a plus.
  • 5+ years IT experience in a customer-facing role.
  • Experience in manufacturing/chemical industry preferred.
Job Requisition ID:  185723
Location:  Branchburg
Career Level:  B - Recent University Graduate(<1 year of experien
Working time model:  full-time

Job Segment: M&A, Management

Apply now »