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Commercial Service Representative

Your Role:

This Commercial Service Representative position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values and customer specifications. 

 

As a Commercial Service Representative this individual will be required to learn and master a number of different skill sets. You will respond to customer inquiries and resolve issues quickly. Enter internal and external customer orders and quotations received via various sales channels. There will be occasions where you will solve situations related to orders, shipments or other customer related matters.

 

The Commercial Service Rep will need to research and maintain customer account information within the appropriate system. They will also investigate, process and record lost or damaged orders, non-product complaints, credit and/or rebill requests.

 

Who You Are:
Basic Qualifications:

  • High School Diploma or GED
  • 1+ years of customer service experience in any industry

 
Preferred Qualifications:

  • Associates degree or higher education is preferred.
  • Knowledge of Oracle system and PC applications a plus.
  • Strong knowledge around Millipore's organizational structure, business practices and customer base.
  • Act as a role model of MilliporeSigma’s values and best-in-class business practices.
  • Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
  • Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
  • Excellent listening and telephone communication skills.
  • Highly motivated and organized, with attention to prioritizing incoming tasks.
  • The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

 

RSRMS 

Job Requisition ID:  205699
Location:  Burlington
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Nearest Major Market: Boston

Job Segment: Customer Service Representative, Database, Oracle, Customer Service, Technology, Research

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