Customer Care Associate

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity. Specific responsibilities include:

• Customer web profile set up, maintenance and password resets
• Assisting customers with our on-line tools
• Collaboration with our Web Support and e-Commerce Integration Mgmt. teams
• Working in the new DEeP Accelerator and Org Admin tools
• Projects, Testing, as directed

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of customer service experience

Preferred Qualifications:

• Associates Degree in Business Administration, Commerce, or other Business Discipline
• 3+ years in an e-Commerce customer care environment

• Knowledge of B2B relationships and Web store processes
• Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively
• Ability to work in a team environment and as an individual contributor
• Proficiency in Microsoft Office Suite

RSREMD

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html