Customer Success Manager, Customer Digital Products

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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Can be located in Burlington or Bedford MA, or Remote

Millipore Sigma is looking for a Customer Success Manager to help grow adoption, engagement, and value realization for our Customer Digital Products portfolio across the Americas. This is an opportunity to work at the intersection of digital services, commercial execution, customer insight, and life science innovation — supporting solutions that help differentiate our business and improve the customer experience.

Your Role:

In this role, you will partner closely with Senior Customer Success leadership, commercial teams, and colleagues across the Customer Digital Products organization. You will support go-to-market activities, coordinate customer outreach and follow-up, track pipeline activity, and help translate Voice of Customer and Voice of Sales insights into clearer value narratives and stronger evidence-based selling.

You will also dive into data to uncover stories that support business growth, document success metrics and operational workflows, and independently drive projects related to customer success and value realization. As the Customer Digital Products portfolio scales, this role offers strong development potential toward more senior customer success responsibilities.

Additional Responsibilities:

• Support commercial and go-to-market activities for Customer Digital Products in the Americas
• Help prepare and coordinate customer outreach, pipeline tracking, and follow-up with sales teams
• Capture and maintain Voice of Customer insights, value narratives, and success-rate documentation
• Contribute to Voice of Sales activities that improve the sales journey
• Analyze existing data sources to identify opportunities, trends, and customer success stories
• Support process improvements and rollout of operational workflows across commercial teams
• Lead defined projects related to customer success, value realization, and internal communication
• Collaborate with internal stakeholders, customers, and industry partners as needed
• Willingness to travel domestically up to 50%

Who You Are:

Minimum Qualifications:

• BA/BS in business management, marketing, engineering, biotechnology, or a related field
• 5+ years of experience in a B2B environment, ideally in product management, business management, strategic planning, sales, customer success, or commercial execution
• Experience working with data, analytics tools, and data-driven storytelling
• Experience working in the life science or pharma industry.
• Ability to influence, collaborate, and execute in a matrixed environment
• Strong business acumen, structured problem-solving, and clear communication skills

Preferred Qualifications:

• MBS/MS
• A growth mindset and interest in digital services, customer experience, and go-to-market models
• Experience with digital service business models, and prior work in a multicultural global organization are considered a plus.

Why join us

You will help shape how customers experience and realize value from digital solutions in Process Solutions — contributing directly to customer satisfaction, commercial growth, and the continued evolution of market-leading digital capabilities.

Pay Range for this position: $128,300 - $192,500​

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!