Director of Customer Success

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The Innovative Solutions (IS) customer success director will bring cross-organisational experience coupled with a deep understanding of our customer needs and future market evolution. They will work with our IS teams (Strategic Customer Management, Value management and Innovation delivery and Global Scientific Leadership) to develop, define, pilot and execute new commercial differentiated services. The candidate will be responsible for building a framework to manage new Innovative Solutions, own the business case and project charters to develop and execute pilots, gaining support across the organisation. When programs are mature, propose how to scale and sustain the offer with defined KPIs for success. The new differentiated services and innovative solutions will create significant value primarily for our GSA and regional customers.

Who You Are

The candidate will have strong customer and market knowledge couple with bioprocessing experience. Will be able to build executive level positioning with the ability to streamline complex topics into digestible deliverables. They will have experience on developing and managing new processes. Defining KPIs and measuring success. They will be an exceptional networker across our organisation and beyond. Can lead through influence but open to the role expanding to people leadership. They will be an integral part of the leadership team, leading by example and driving positive engagement across the organisation.

Minimum Qualifications:

•  7+years working in the pharma or Biopharma industry.

Preferred Qualifications:

• Experience in bioprocessing development, manufacture and supply chain.
• Experience in steering R&D, Product Management, Commercial, Strategy. A track record of developing business plans, delivering products to market; large group management; international experience desired.
• Advanced Degree (MSc / PhD)

Open to anywhere in the US, France, Germany or the UK

Pay range for this position: $148,700.00 - $223,100.00

Our ranges are derived from several sources, and largely reliant on relevant industry market data. Should we decide to make an offer, we will consider several factors, including but not limited to your location, skills, experience, career level, and other job-related factors.  This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html