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IT Desktop Support Specialist

Your Role:

  • Act as 2nd and 3rd level onsite IT support for incident management at our Performance Materials site in Haverhill, MA, and Life Science Headquarters in Burlington, MA.
  • Work as part of the local IT team supporting all onboarding and transfer requests.
  • Provide support for any integration (M&A) activities.
  • Work with Global teams to resolve complicated and advanced IT related issues.
  • Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end-users software and hardware.
  • Provide a positive and supportive experience for coworkers at all times.  Seek support from colleagues in difficult situations.
  • Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Coordinate uninterrupted IT activities and support; communicate ongoing strategy and execution with executives.
  • Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS.
  • Travel (Up to 20%) – Mostly within North America. May require day trips to Burlington/Danvers/Haverhill offices.

 

Physical Attributes:

  • Occasionally lift at least 25lbs and be able to sit or stand for extended periods


Who You Are:

 

Minimum Qualifications:

  • 5+ years of experience supporting laptops, desktops, operating systems, Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel)
  • 1+ years of experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
  • 5+ years of IT experience in a customer-facing role.

 

Preferred Qualifications:

  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM.
  • Bachelor’s degree (4-year college degree).
  • ITIL Certification.
  • Experience in Life Sciences/Healthcare industry.
Job Requisition ID:  209283
Location:  Burlington
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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