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Field Service Technician - Atlanta, GA Metro

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role: 

MilliporeSigma is hiring a Field Service Technician. In this position, you will play a crucial role in our mission to deliver exceptional technical support and expertise to our customers. You will have the opportunity to work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring the optimal performance of our products. 

  

You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Atlanta Metro and throughout Georgia. You will also be responsible to provide backup support to neighboring territories as required. 

Responsibilities: 

  • Accurate and detailed completion of Work Orders and related documentation 
  • Close Work Orders daily 
  • Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc. 
  • Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs  
  • Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame 
  • Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory) 
  • Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool 
  • Maintain timely, courteous, effective, and professional communications between all customers, internal and external  
  • Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team 
  • Submission of expense reports every two weeks 

  

This position will include overnight travel on occasion.  Will also include additional travel within expanded territory, for training, team meetings and coverage/support for other territories.  Company vehicle will be provided. 

  

Shift may include work outside of normal business hours as business needs dictate, including overtime.  Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.  

  

Physical Attributes: 

  • Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance 
  • Pushing and pulling using force up to 60 pounds 
  • Sitting, Standing, Walking, Reaching arms overhead, Bending, Turning/Twisting, Kneeling, Squatting, Crawling, Climbing, Reaching out and up, Turning wrist, Grasping, Pinching, Manipulating fingers 
  • Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull 
  • Occasionally wear a half mask respirator 
  • Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors 

 
Who You Are: 
Minimum Qualifications:
 

  • High School diploma or GED with 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience 

  

Preferred Qualifications: 

  • Electronics background/experience 
  • Ability to read and understand technical documents 
  • Proficient with tools and test equipment.  Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc.  Test equipment includes test boxes for qualifications, meters for verifications, etc.  
  • Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues 
  • Excellent communication and interpersonal skills, with a customer-focused approach 
  • Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations 
  • Excellent documentation skills 
  • Ability to handle difficult customers and situations 
  • Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.).  Ability to use field service software.  
  • Ability to work independently with little to no supervision 

RSREMD


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

 

Job Requisition ID:  280631
Location:  Burlington
Career Level:  C - Professional (1-3 years)
Working time model:  Full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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