Head of Product, eCommerce

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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

As part of the eCommerce Leadership Team, the Head of Product (eCommerce) will drive the vision, roadmaps, and execution of high-value digital products for our multi-billion dollar, global eCommerce business.  This role is responsible for leading our Product organization to deliver best-in-class customer experiences, drive growth of our online channels, and ensure MilliporeSigma remains at the forefront of digital commerce innovation in the life science industry. The ideal candidate thinks strategically and creatively to realize business value while also evolving, nurturing, and enabling our agile, product-oriented ways of working.

This position will also be a pivotal member of the eCommerce Leadership team, shaping the organization’s overall strategy, priorities, and key initiatives.  Reporting to the SVP of eCommerce, the Head of Product will work cross functionally to gain alignment, build, manage, and execute our product landscape vision and roadmaps.

Key responsibilities

• Product Strategy & Vision
  • Define and communicate a compelling, comprehensive, and coherent product vision aligned with company goals, market opportunities, and our eCommerce strategy and OKRs
  • Own the product roadmap, prioritizing features and enhancements based on customer needs, business value, technical feasibility, and platform scalability
  • Utilize customer research, competitive analysis and benchmarking, and analytics to inform product direction and identify new opportunities
  • Facilitate and develop others to lead dynamic ideation sessions that draw on cross-functional perspectives to surface, refine, and prioritize innovative product ideas that advance our eCommerce value proposition
• Cross-Functional Leadership
  • Lead and inspire cross-functional teams including engineering, design, marketing, operations, and sales to deliver on product goals
  • Foster collaboration and clear communication across our global eCommerce team and our key stakeholders, including our executive, steering committee
  • Gain strategic alignment, influence platform and architecture decisions with our Data, Digital, and IT organization
  • Represent the customer throughout the discovery and development processes, ensuring solutions are user-centric, data-driven and provide a consistent end-to-end customer experience
• Product Development & Execution
  • Oversee the full product lifecycle from ideation through launch and iteration, ensuring timely and high-quality delivery and ultimately, value realization
  • Lead Product Owners to create and prioritize user stories, epics, and requirements; manage the product backlog
  • Define, track, and report on key success metrics (OKRs) to measure product impact and inform future decisions
• Stakeholder Management
  • Build consensus among diverse stakeholders, including executives, product managers, commercial, supply chain, and customer support, to name a few
  • Present clear and convincing product strategies, updates, and results to senior leadership and other stakeholders
  • Manage trade-offs and resolve conflicts between business needs, technical constraints, and resource availability
• Product/Agile Enablement
  • Champion and educate the broader organization to continue to evolve our culture of experimentation, innovation, and continuous learning across teams
• Build a strong, diverse team of Product Owners; invest in their growth through mentorship, coaching, and development opportunities

This exciting role will be highly visible at all levels of the organization. You are first a business leader, who utilizes your passion and expertise for customer-centric and data-driven product development to build and deliver a powerful, reliable, and scalable eCommerce experience.

Experience and skills

Minimum Qualifications:

• 10+ years in Product Management roles, with at least 4 years leading product teams in a large-scale, global eCommerce environment

Preferred Qualifications:

• Demonstrated success managing complex product portfolios and delivering high-impact consumer-facing and B2B solutions
• Strategic and data-driven leader with background leading Product/Agile transformations; systems thinker and problem solver, able to rapidly analyze and understand customer vision and business objectives
• Strong understanding of software development processes, and relevant technologies to effectively collaborate with engineering teams as well as digital marketing, UX/UI principles, and the latest industry trends
• Deep expertise in in B2B and B2C eCommerce fundamentals, including online user journeys, digital merchandising, conversion optimization, omnichannel strategies, and platform scalability across global markets
• Experience leading and working in partnership with Technology/Software Development teams in the creation and maintenance of product vision and roadmaps.  Driving customer and value centric methodologies across the Product team to build best in class products using Agile methodologies
• Uses data to inform choices, measures what matters, and relentlessly pursues business impact; proficiency in OKRs/estimating and measuring business value, grounded in strong analytical skills and prior responsibility for delivering multi-million dollar initiatives
• Strong business and financial acumen; MBA preferred

Attributes

• The ideal candidate will have deep experience in delivering value at the intersection of product, marketing, analytics, and technology
• Passionate about understanding and solving real customer problems; uses data and empathy to drive decisions
• Curiosity that self-motivates keeping a pulse on emerging technologies, industry analysis, and market trends
• Experience managing and growing a high performing, globally distributed team of product professionals with a passion for driving team trust and engagement
• Executive presence and the ability to collaborate and navigate at all levels within the organization is a key requirement for this role.  Collaborative, but with the ability to challenge and hold ground with business leaders, driving consensus and alignment, ultimately facilitating closure of complex issues and decisions
• Articulates complex ideas clearly to both technical and non-technical audiences; adapts style to stakeholder needs

If you are a visionary product leader who thrives in a global environment and is passionate about delivering exceptional online experiences, we invite you to apply and join our team!

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!