IT End User Services Specialist

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role: 
The End User Services Specialist, will be accountable for the delivery of IT support, services, and customer experience, at our US sites.  In this role you will guide customers through all support processes (including Global) when needed.  Specific responsibilities include:
 

• Act as 2nd and 3rd level onsite support for incident management. 

• Work as part of the local IT team supporting all onboarding and transfer requests. 

• Coordinate AV support with key stakeholders.  

• Work with Global teams to support multi-site and in-building conferences.

• Provide support for any integration (M&A) activities. 

• Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locally. 

• Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user software and hardware. 

• Always provide a positive and supportive experience for our colleagues.  Seek support from team members in difficult situations. 

• Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available). 

• Periodic on-call support as needed. 

• Engage in Innovation activities such as process improvements, pilots, PoCs, etc. 

• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues. 

• Handle needed inquiries & escalations, and establish partnerships with key customers for issues relating to IT Infrastructure and EUS. 

• Travel (Up to 10%) – Mostly within North America; Occasional day trips to offices. 

• Occasional overtime, on-call for off-hours as needed  

Physical Attributes: 
 

• Lift at least 25lbs 

• Sit or stand for extended periods of time  

Who You Are: 

Minimum Qualifications:
 

• High School Diploma or GED  

• 3+ years of experience supporting laptops, desktops, printers, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel) 

• 3+ years of IT experience in a customer-facing role 

Preferred Qualifications:
 

• Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc. 

• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM 

• Bachelor’s Degree in any discipline

• ITIL Certification 

• Audio Visual systems and support experience (Cisco, Poly & Microsoft) 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html