Product Serviceability Engineer

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

In this role, you will be responsible for ensuring that our products are designed and maintained with a focus on ease of service, repair, and maintenance. This role requires a detail-oriented professional with a strong background in engineering and passion for improving product serviceability. You will work closely with design, engineering, and field service teams to minimize downtime, reduce repair costs, and enhance the end-user experience.

Responsibilities include but are not limited to: 

·        Collaborate on the development of service tools and embed serviceability principles through participation in design and engineering, including conducting Design for Serviceability (DFS) reviews.

·        Analyze field service data and customer feedback to identify recurring issues and develop actionable solutions such as improved procedures, documentation updates, and retrofits.

·        Develop clear service manuals, troubleshooting guides, and training materials, ensuring documentation is up-to-date and field teams are trained on new tools and processes.

·        Design and refine preventive maintenance protocols, support qualification/validation (IQ/OQ), partner on root-cause analysis, and recommend design changes to improve product longevity and reduce service costs.

·        Implement feedback loops for ongoing enhancements, advocate for customer-centric serviceability, and monitor service metrics to measure success and drive improvements.

Who You Are:

Minimum Qualifications:

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other Engineering discipline.
• 4+ years’ work experience in Serviceability Engineering, Field Service, Product Support, or other Engineering discipline.
• Valid Driver’s License.

Preferred Qualifications:

• Experience with IoT/telematics for predictive maintenance, and automation (e.g., OPC-UA, Domain Integration, DCS, MES) is a plus.
• Strong analytical skills with expertise in data-driven problem-solving (e.g., FMEA)
• Excellent communication skills to collaborate with cross-functional teams.
• Experience with service documentation and technical writing.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!