Sales Support Associate

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

This role does not offer sponsorship for work authorization.  External applicants must be eligible to work in the US.

 Your Role: 

At MilliporeSigma, the Sales Support Associate works in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support ensuring each transaction is processed within Millipore guidelines, values, and customer specifications. 

• Utilize Oracle, Lotus Notes, Business Objects, and other applications that house customer information to research and maintain customer account information.
• Investigate issues, record lost or damaged orders, handle complaints, credit and/or rebill requests.
• Solve situations related to orders, shipments, or other customer-related matters.
• Respond to customer and sales inquiries and resolve issues quickly, competently, and professionally is key to this position.

Who You Are:

Basic Qualifications:

• High School Diploma or GED equivalent
• 1+ year of customer service experience  

Preferred Qualifications:

• Associates Degree or higher  
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Highly motivated and organized, with attention to prioritizing incoming tasks.
• Knowledge of Oracle system and PC applications
• Multilingual skills (French and Spanish)
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

RSRMS 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.