UX Service Design Lead

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As a User Experience Service Designer at MilliporeSigma, you’ll be at the front line of innovation and technology, driving ideas from conception to implementation. We are seeking an analytical problem solver with the ability to synthesize user research and business requirements into intuitive design solutions that deliver both a compelling customer experience and business objectives. This role is responsible for the design and implementation of MilliporeSigma’s goal to build a leading user experience and will focus on broad, end-to-end service solutions across the customer journey.  

This role will report to the Associate Director of Experience Design.  

Key Accountabilities:  

• Engage collaboratively with both technical and commercial internal stakeholders (product, research, category management, etc.) to design and implement a best-in-class, end-to-end customer experience  

• Take a strategic lens to examining how multiple user touchpoints work together to collectively solve for needs across the full customer journey, with an emphasis on digital experiences 

• Lead the design process from planning through delivery with vision and intent, including collaborating on generative and evaluative research, workshop design and facilitation, North Star vision definition, service modeling, and development of concepts, prototypes, and pilots 

• Understand and champion the needs of key customer personas to drive impactful service design solutions, increasing both customer satisfaction and business value 

• Focus on delivering critical, end-to-end user flows that result in tailored experiences for distinct customer segments  

Would like candidate in Burlington but can be fully remote

Who You Are:

Minimum Qualifications: 

• B.A./B.S. in Design Human-Computer Interaction, Product Management, User Experience, Business Management or related field 

• 7+ years of hands-on professional experience designing and executing customer experience strategies, focusing on software tools, complex enterprise applications, or e-commerce. 

• Deep understanding of UX processes, design research, service design, and 'jobs to be done' frameworks. 

• Proficiency in design and rendering software such as Figma, content management systems such as Adobe Experience Manager, and personalization applications. 

• Strong problem-solving skills and the ability to develop innovative solutions aligned with user needs and technical feasibility. 

• Excellent communication and presentation skills, with the ability to effectively convey and drive alignment around complex ideas and strategies with stakeholders at all levels. 

• Proven track record of collaborating cross-functionally, educating, and influencing teams to achieve common goals. 

Preferred Qualifications: 

• Advanced degree in Business Administration, Design, or UX Design 

• Specialization in end ' end customer experience design

• Experience in collaborating with the design and development of websites focused on education, lead generation, and transactions 

• Exceptional strategic thinking abilities and the ability to develop and execute digital strategies that align with business objectives 

• Experience with agile principles and execution 

• Proven track record of leading design thinking projects and generating innovative experiences that inform product roadmaps. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html