Head of Customer Supply Management

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Location:

The Head of Customer Supply Management is a remote position within the United State with preferred location in Carlsbad, CA or Allentown, PA.  Domestic and international travel is required to support business needs.

Your Role:

As the Head of Customer Supply Management for EMD Electronics' Semiconductor business, you will optimize the value chain and enhance relationships with strategic customers. In this central role within the Customer Fulfillment organization, you will lead global project managers focused on fostering supply chain collaboration and delivering key supply projects related to fab expansions. Your efforts will drive continuous improvements to proactively address supply risks across the global customer supply chain. Join us to drive supply chain excellence and strengthen customer relationships in the semiconductor industry!

Key Responsibilities:

• Oversee strategic customer projects that coordinate activities across business units and functions to fulfill customer requirements.
• Build and manage relationships with stakeholders across diverse business units, functions, and regions, ensuring effective communication and collaboration. 
• Collaborate closely with Key Account teams, Supply Chain and Customer Fulfillment teams to deliver timely resolutions, proactively escalating critical issues as necessary. 
• Promote consistent supply strategies across EMD Electronics Semiconductor businesses. 
• Oversee customer expansion, ramp-up, and supply risks for our strategic customers to proactively identify structural gaps and guide Customer Supply Managers in developing solutions while ensuring accountability across functions. 
• Serve as the escalation point for extraordinary supply risks affecting strategic customers. 
• Drive tool-supported data analysis to identify patterns and systemic issues to enable pro-active supply risks mitigation and monitoring of customer agreements. 
• Enhance the development of customer supply management capabilities to further develop a competitive advantage for our strategic customers. 

Who you are:

Minimum Qualifications:

• Bachelors degree in Business, Supply Chain or related area plus 8+ years experience in Supply Chain roles, including Customer Service, Material Planning, Logistics or Commercial role within the Semiconductor industry or equivalent industry.

OR

• Masters degree in Business, Supply Chain or related area plus 6+ years experience in Supply Chain roles, including Customer Service, Material Planning, Logistics or Commercial role within the Semiconductor industry or equivalent industry.
• Demonstrated experience in managing teams in a client-facing or project-driven environment.
• Cross-functional expertise related to Customer Fulfillment, Supply Chain Planning and Execution.

Preferred Qualifications:

• Project Management Certification
• Demonstrated independence, assertiveness, and the ability to make fact-based decisions quickly and confidently. 
• Excellent interpersonal skills for effective interaction and teamwork across departments, locations worldwide, and with external customers. 

Pay Range for this position: $165,400 to $248,200

Our ranges are derived from several sources, and largely reliant on relevant industry market data. Should we decide to make an offer, we will consider several factors, including but not limited to your location, skills, experience, career level, and other job-related factors.  This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html