Operations Specialist

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Your Role:

The Operations Specialist is responsible for conducting detailed investigations of customer-returned products. This includes tasks such as extracting analytical samples from returned containers, resolving container usage issues, and addressing various customer complaints as needed. The role involves overseeing specific operational areas, identifying inefficiencies, mentoring junior team members, and managing customer complaints by developing corrective and preventive actions. The specialist will also revise documentation and actively contribute to site-wide and company-wide initiatives.

Specific Responsibilities Include:

• Train and assist with development of personnel
• Monitor processes and equipment to identify opportunities for improvement
• Participate in cross-functional teams to resolve issues and exploit opportunities
• Assist with data generation/gathering to identify trends and areas for improvement
• Develop procedures and work instructions as required and train others on the revisions when approved
• Conduct root cause analysis on customer complaints and assist with written response
• Assist with developing and implementing corrective and preventive actions for safety, quality, and customer complaint issues
• Submit document changes utilizing the Management of Change (MOC) process

Physical Attributes:

• Wear a full-face air-purifying respirator and other PPE
• Lift up to 50 pounds

Who You Are:

Minimum Qualifications:

• High school Diploma or GED

 Preferred Qualifications:

• Experience handling chemicals
• Knowledge of 8D Methodology
• Strong written communication skills
• Previous experience with root cause analysis tools and processes
• Effective troubleshooting and problem solving skills
• Ability to read and understand Safety Data Sheets and written work instructions
• Proficient using Microsoft suite (Word, Excel, PowerPoint, SharePoint)
• Ability to use hand tools

RSREMD

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.