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Learning Administrator with French

Your role: You will ensure a smooth organization of trainings developing Merck competencies and cross-functional skills for UK, Ireland, Italy, Poland and Switzerland as well as some global support for all subsidiaries in the Merck Group with accepted standards, ensuring compliance with applicable policies and procedures. You will support the setup of: the annual training calendar, on-demand learning sessions, courses in the global LMS system. You will manage and monitor session registrations. You will support management of local logistics. Communicating with (potential) attendees of learning sessions, you will manage program follow-up (incl. evaluation) and closing, as well as invoice processing and chargeback. You will answer routine attendee questions and escalated customer service inquiries or routing inquiries to the appropriate resources (e.g. internal IT, HR Center of Expertise - CoE, HR Business Partners). You will be in charge of responding to employee data verification, report creation, and audit requests. You will ensure information validity of courses in the LMS and potential other tools. In this scope, you will monitor record keeping and data entry procedures for accuracy, and update standard operating procedures (SOPs) when necessary to achieve optimal operational efficiency. You will be striving for improvement/optimization of processes within realm of responsibility, and you will build partnerships with peers, HR Business Partners, CoEs, internal IT department, external service providers and customers.

 

Who you are: 

  • Graduate degree (or equivalent) in economics/ psychology/ law/ social science
  • Relevant professional experience of min. 1-2 years in HR (learning ideally), customer service or similar
  • Fluent spoken and written French and English, additional language will be an asset
  • Excellent customer service skills
  • Excellent written, oral, facilitation and interpersonal communication skills
  • Ability to communicate effectively across all levels of the organization
  • Proactive and collaborative attitude
  • Ability to work in a matrix environment and build strong partnerships with peers, business partner and customers
  • Ability to multitask and organize time efficiently by prioritizing work and concentrating on key tasks
  • Knowledge of systems and technology that support HR, especially LMS
  • Analytical, problem solving and critical thinking skills, focus on results
Job Requisition ID:  186622
Location:  Dolnoslaskie - all
Career Level:  C - Professional (1-3 years)
Working time model:  full-time


Job Segment: Learning, Data Entry, Human Resources, Administrative

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