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Field Application Specialist - Advanced Analytical

 

Your role:

Overall Job Description 

The Field Analytical Specialist (FAS) for Chromatography and Analytical Sample Preparation acts as the subject matter expert and technical specialist to support and achieve the sales targets and grow assigned portfolios in assigned commercial segments. In consultation with his/her manager and working closely with colleagues in marketing and sales teams, the FAS supports marketing and sales initiatives for the assigned portfolios, provide technical support to field sales and inside sales teams and their customers and based on expertise, provides analytical solutions to his/her customers.

Routine Duties

· Act as the field technical specialist for customers and sales account managers

· Support the implementation of the marketing strategy, tactical plans and campaigns to achieve the efficient and effective marketing of his/her portfolio.

· Monitor sales targets and performance versus target on a monthly basis for each product group in their portfolio and report to Manager and key stakeholders as required

· Input relevant customer visit information in the Customer Relationship Management (CRM) System and track opportunities pipeline in collaboration with account managers

 · Attend and support company/ department / team meetings, exhibitions, seminars, sales conferences and training courses as required or requested

· Maintain company equipment and have a due regard for the security of all items and assets, including car, laptop computer, mobile phone, sample stock and literature etc.

· Constantly focus on growing the business through relationship building and customer satisfaction with existing customers and developing new relationship through providing solutions to customer

 · Manage relationships with key customers and key opinion leaders in field

 · Develop and maintain a good working relationship with all employees, particularly Marketing team and Sales team.

 · Conduct product demonstrations for customers or internal colleagues

 · Provide training for internal customer service/ tech support and sales teams as required.

· Provide customer training as required

 · Be accurate and punctual in matters of administration of business, including personal expenses as per company guidelines.

· Continually seek new ways of improving the services which we currently offer to our customers and distributors.

· Develop relationships with distributors and channel partners

· Attend seminars and conferences as required.

· Establish and maintain a level of product and competitor knowledge sufficient to provide excellent service to external and internal customers and to enable communication on a professional basis with all business contacts.

· At all times, maintain an acceptable and professional standard of appearance and demeanour and act as an ambassador for the company.

· Share business opportunities with other stakeholder including regional and global colleagues

· Maintain product, market and industry knowledge and keep abreast of new technologies and developments in the field including competitors’ activities.

· Attend training and development opportunities, on-line, in local country or overseas.

 

Who you are: 

· Must have a tertiary qualification within Chemistry or Analytical / Applied Chemistry field to a level of PhD or Masters or Bachelors degree

· Must be fluent in Mandarin and proficient in English

Preferred to have commercial experience, in a related industry or employment within science institute in related field

· Excellent communication skills, with both written and verbal communication.

· Excellent planning, organising and time management skills.

· Desire to find appropriate solutions for customers.

· Strong analytical and problem-solving skills.

· Must demonstrate the values of Courage, Achievement, Responsibility, Respect, Integrity and Transparency.

· Must be self-motivated and energetic.

· Must be committed to OH&S to ensure protection of health and safety in the workplace.

· Must be willing to travel in country or overseas

Special Requirements of Employment

 · A high level of confidentiality must be maintained specially in dealing with competitors and data that may be shared by customers. It is the duty of the incumbent to ensure that this is strictly adhered to at all times.

· Flexibility with hours of work is expected, as the incumbent will be required to attend sales conferences, meetings etc, provided that sufficient notice is given and/ or the incumbent is available at short notice.

· The incumbent will be required to declare any pre-existing illness or injury which could interfere with their capacity to undertake the duties of the position and/ or undergo a preemployment medical examination.

 

HR: 89831

Functional Area: Commercial

Job Requisition ID:  204128
Location:  Guangzhou
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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