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IT Desktop Technician

Your role: We have an exciting opportunity for an IT Desktop Technician to join our team in Irvine. As part of a global team of Desktop Support technicians you will be working act as 2nd and 3rd level onsite support.  You will support the onboarding of new employees, uses your knowledge and expertise alongside Global teams to resolve complicated and advanced IT related issues whilst demonstrating a positive and supportive experience for the customer.  The role also involves services relating to Lifecycle management, Asset Management, License Management and User Access management for end user’s software, hardware.  The role will also involve supporting ongoing integration activities.  Some users will be remote so ability to resolve issues over the telephone/skype is essential. Although based in Irvine, there will be occasional requirement for travel to support other site locations as a backup Livingston, Glasgow, Stirling.

Who you are:

  • Experienced in supporting laptops, desktops, Microsoft Office applications (Outlook, Skype, Teams, Word, PowerPoint, Excel, Office 365) in a customer-facing role is essential.
  • Hold Microsoft Certifications e.g. MCP, MCSA qualifications.
  • Committed to providing excellent service to our users at all levels.
  • Experienced in supporting mobile devices (iPhones, iPads) and remote users over VPN connections.
  • Diligent with administration tasks such as asset record-keeping and IT ticket handling (Service Now).


Job Requisition ID:  192256
Location:  Irvine
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Technician, Technical Support, Technology

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