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Channel Evolution Specialist


A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


Your Role:

Reporting to Business Operation & Innovation Director, you will work with other departments and functions to promote operational excellence through various means including metrics management, customer segmentation and targeting. You are involved in the design and implementation of the activity statements of the field forces, and conducting relevant trainings. You ensure the existing digital platform updated to be ready anticipating the market dynamic and maintain the implementation of Multi Channel Marketing accordingly and its integration to CRM systems and other digital platforms. Your role will include

a. CRM Management

  • Develop FFE KPI that drives the performances and monitor, analyze and ensure FFE (Field Force Effectiveness) KPI implementation on field and give preliminary recommendation to positively influence delivering sales targets, directly ensure CRM being properly used to monitor sales force activities, takes lead FFE initiatives and make sure the implementation process on the track
  • Well coordinate and alignment with other related functions in implementing the digital strategic plan with clear follow action and KPIs
  • Ensure the smooth MCM data (ie; RTE, Corporate emails, Webinar, others) to be integrated with high quality and provide the insight to improve the implementation and answering the business need and market dynamic
  • Responsible in specify project related to digital channel for customer engagement in coordination with Regional/ Global and other stakeholder
  • Ensure clear communication and coordination with APAC and Global CE organization and leaders.
  • Guides and influence peers, middle management as well as external customers, suppliers, distributors, agencies, in relation to the technical issues or project within your discipline.
  • Visit market & doctors and updating of the dynamic of pharmaceutical channels

b. Leadership

  • Leads projects with manageable risks and resource requirements or small teams within the team or interdivisional or cross-functional collaboration, as well as leading Digital project from Global/Regional
  • Responsible for self-adherence to the code of ethics prevailing for promotion of pharmaceutical products, Merck code of conduct, Best Marketing Practices
  • To report any Adverse Events, special situations or other related pharmacovigilance information according to the company procedures

c. MCM Analysis & Reporting Management

  • Monitor, analyze and ensure related digital KPI implementation on field and give preliminary recommendation to positively influence delivering sales targets, directly ensure CRM/MCM tools being properly used, takes lead FFE initiatives and make sure the implementation process on the track
  • Performance metrics which express the effectiveness and efficiency of the sales function are monitored, reported and analyzed to ensure actual performance is in line with strategic and business objectives.
  • Proactively develop and implement initiatives to improve the effectiveness of Field Force at work
  • Ensure the compliance of approved material uploaded / used in the CRM system
  • Recommend methods and techniques to improve analytical procedures for FFE KPIs within the department.

d. CBP Process Monitoring

  • Proactively involved in CBP process and to ensure best alignment of strategies, especially in terms strategy deployment which relates with FFE, market behavior and Company strategic planning
  • Coordinate with Marketing in develops comprehensive digital strategic align with each Country Brand Plan and convert into the Country Editorial Plan to have the overall Company digital strategy and campaign


Who You Are:

  • Minimum Bachelor’s degree in science, pharmacy, or related majors.
  • Minimum 4-years experience in Pharmaceuticals industry managing digital marketing, commercial and operational excellence.
  • Proven ability in multi channels marketing, CRM management and building strong digital strategy and campaign and developing SFE KPI.
  • Experienced in leading projects with diverse team members and effectively collaborating with global or regional stakeholders.
  • Strong in analytical and problem sensitivity to transform data and information for decision-making purposes.
  • Should be willing to take up challenges and go the extra mile to perform work responsibilities
  • English business fluent with demonstrated clear, concise, and effective communication with diverse audiences, both written and orally.


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at https://jobs.vibrantm.com


Job Requisition ID:  232513
Location:  Jakarta Timur
Career Level:  D - Professional (4-9 years)
Working time model: 

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. 

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of “fully vaccinated” assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.

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