Customer Excellence, Export Specialist

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role

• Responsible for managing all export and customer service activities from conception to delivery of products both custom and catalog for global, non NA Customers, distributors and Company subsidiaries
• products both custom and catalog for global, non NA Customers, distributors and Company subsidiaries
• to achieve Company revenue targets. This includes sales support and shipping activities for EMEA and APLA.
• Manage complex customer orders through complicated processes to ensure individual Customer custom requirements are met successfully.
• Supervise, arrange and monitor all export shipments to desired location.
• Manage and direct exportation with freight forwarders and other outside vendors and generate appropriate export and shipping documentation.
• Guide Company personnel in export preparation, specifically manufacturing and distribution areas.
• Make decisions about best shipping practices on behalf of the Customer where applicable.
• Collaborate with Customer, Sales and appropriate Company subsidiary to align Customer order  and forecast.
• Manage non-complex export related projects specific to individual customer requirements.
• Serve as Company subject matter expert for export issues and questions for applicable geographies.
• Maintain current knowledge of applicable regulatory requirements for specific geographies.
• Stay abreast of current exporting technologies and make appropriate recommendations to
• Customers and Sales regarding incorporation of these technologies.
• Evaluate production site assignment based on customer needs and initiate planning at that sit for custom manufacture.
• Assist in streamlining and improving processes as applicable.
• Advise other departments of proper exportation procedures and provide expertise and assistance as required.
• Monitor international freight expenses.
• Understand implications of hazardous, frozen and other specialized shipping conditions.
• Communicate and manage Customer orders in a professional manner to promote return business, and maintain high level of Customer intimacy and understanding.
• Responsible for educating the Customer and the company on export requirements and procedures.
• Field Customer complaints and document accordingly with relevant information. Resolve when appropriate or delegate to the appropriate functional area for resolution.
• Assist in Export audits as they occur.
• Incorporate pertinent Customer activities in the customer relationship management system to facilitate communication.
• Provide limited Import expertise and support the Company as required.
• Cooperate effectively with co-workers and management.
• Other job related duties as assigned.

Who You Are
Minimum Qualifications:

• High School Diploma or GED
• 2+ years of Customer Service Experience

Preferred Qualifications:

• Strong written and verbal communication skills
• Exceptional problem identification and resolution skills
• Strong negotiation skills
• Strong relationship development skills
• Ability to work cross-functionally to achieve Customer satisfaction
• Strong interpersonal and Customer Service skills
• Exceptional organizational skills
• Ability to manage multiple and conflicting priorities
• Ability to work under deadlines
• Must be able to work independently and make decisions with little supervision
• Familiarity with current export regulations and procedures
• Proficiency in SAP, Windows, Word and Excel or equivalent
• Proficiency in SFDC(Salesforce dot com)
• Exceptional problem identification and resolution skills
• Strong written and verbal communication skills

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html