Associate Director, PM Ops, Process Excellence

Your Role:

Efficiency is your specialty. To deliver tangible business impact, you focus on establishing and improving the standardization and upscaling of processes that drive the success of the  PMOps organization. You foster a data-driven approach and use problem-solving techniques such as Kanban management or Lean Six Sigma methodology to shape clear goals, KPIs, and improvement targets for global, complex processes.

We are seeking a highly motivated and experienced Process Excellence Manager to join our team. The ideal candidate will play a crucial role in driving process improvements across the organization, ensuring efficiency and quality in our daily operations. This position requires strong analytical skills, leadership capabilities, and the ability to collaborate effectively with cross-functional teams.

• Develop Program Roadmap and Strategy: Create comprehensive program roadmaps and strategy documentation focused on the improvement of processes to ensure clear communication and coordination across various departments.
• Analyze and Optimize Existing Business Processes: Conduct thorough analyses of current business processes to identify areas for improvement, enhancing efficiency and quality
• Lead Interdisciplinary Teams: Manage and lead cross-functional teams in the implementation of improved and automated processes within our system landscape
• Develop KPis to measuring success for process improvements
• Create Management Presentations and Analyses: Develop high-quality presentations, analyses, and process documentation tailored for management review and decision-making.
• Conduct Training and Develop Action Plans: Facilitate training sessions and develop actionable plans to ensure the successful implementation of process optimizations.

As direct report to the Head of PM Operations, you will provide vision, inspiration, direction and motivation to our PMOPs team; so they have purpose in their roles and understand how they contribute to the success of the company.

Who You Are

Minimum Qualifications

• Masters level scientific, informatics or business qualification or similar
• 5 years related experience business process management or Business Process Excellence
• Work experience in an ISCO function
• Highly strategic and solution-oriented mindset with strong analytical skills
• Strong leadership skills with the ability to motivate and guide interdisciplinary teams, as well as strong stakeholder management
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Proficiency in process mapping and optimization methodologies (e.g., Lean, Six Sigma).
• Experience and being enthusiastic and passionate with automation tools and technologies and AI
• An agent for change, experienced in applying change management principles
• Ability to travel globally (approximately 20%)

Preferred Qualifications:

• Experience in managing complex cross-functional projects
• Experience with roles in multiple businesses sectors / functions preferrable

Location: Milwaukee or St Louis