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Commercial Service Specialist - Dutch H/F

Your role:

 

You are the entry point for the first level commercial and regulatory questions from our internal and external clients in your dedicated area of responsibility by mail, phone or fax. You will mostly work with Dutch customers. You act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. You continuously support the sales representatives in their daily activities in order to meet the sales objectives. You deal with all quotation requests in close collaboration with the sales representative. You handle requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc…You are the first level support for all regulatory questions. You manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

You take product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.

Long term contract Position based in Molsheim (67) – France.

 

Who you are:

 

•    Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset

•    Organized, multitasking, open-minded, great sensibility for customer satisfaction, flexible in a changing environment

•    Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork

•    Excellent computer skills with experience on Microsoft Office, Sales Force, Experience with SAP is a plus

•    Fluent Dutch & English both conversational and written. Any other European language (written and spoken) is an advantage

Job Requisition ID:  189680
Location:  Molsheim
Career Level:  C - Professional (1-3 years)
Working time model:  full-time


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