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Commercial service specialist, German fluent (H/F)

Your role:

 

You are the entry point for the first level commercial and regulatory questions from our internal and external clients based in Germany, Austria or Switzerland. You act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. You continuously support the sales representatives in their daily activities in order to meet the sales objectives. You deal with all quotation requests in close collaboration with the sales representative.

 

You handle requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc…You are the first level support for all regulatory questions. You manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

 

You take product orders, check inventory availability or status of shipments, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.

 

Unlimited contract position, based in Molsheim (67) – France.

 

Who you are:

 

  • Minimum 3-4 years professional experience in a customer-facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
  • Organized, multitasking, open-minded, great sensibility for customer satisfaction, flexible in a changing environment
  • Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
  • Excellent computer skills with experience on Microsoft Office, ERP, SalesForce. Experience with SAP is a plus.
  • Fluent English and German, both conversational and written. Any other European language (written and spoken) is an advantage
Job Requisition ID:  212495
Location:  Molsheim
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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