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Superviseur Qualité Customer Care (H/F)

 

Your role:

 

Within the Systems & Solutions quality assurance organization, you will supervise the QA Customer Care team supporting, on quality aspects, our international customers mainly in the pharmaceutical industry.

The Systems & Solutions Operation (70 M$ revenues) is a global organization with high Business growth. The job is based in the coordination center for this activity which is based in Molsheim, France on a permanent contract.

 

You are responsible with the support of your team (4 technical experts) to answer to quality & technical questions and to coordinate the action plan to solve quality complaints from our customers around the world.

You federate all required experts form the organization around the complaint investigation and are the contact person for the WW customer facing technical support teams.

As part of a continuous improvement process your team defines the corrective and preventive actions and verifies their effectiveness. You also support, and follow-up all continuous improvement projects carried out within your team.

You lead the performance of your activity and are in charge of the trend analysis for the Systems & Solutions product lines. You communicate on deviations, risks and improvements.

You are the quality contact point for our plant located in India, following compliance to the expected quality level, implementing corrective and preventive actions, and approving deviations.

You have a strong interaction with the technical and the commercial departments, the supplier quality organization as well as with the various global Systems & Solutions entities.

 

Who you are :

 

  • You have a Master level (Technical Engineering school)
  • Your excellent relational skills and team spirit allows you to work in a multidisciplinary environment
  • You have strong oral and written communication skills, the abiliity to listen, to argue and to stay calm
  • You have natural leadership, common sense, and are rigorous
  • You are fluent in English
  • You have a 5 to 10 years of experience

 

Job Requisition ID:  188373
Location:  Molsheim
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: Pharmaceutical, QA, Quality Assurance, Technical Support, Customer Service, Science, Quality, Technology

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