Technical Customer Consultant Coatings (Remote)

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Location:

The Technical Customer Consultant Coatings is a remote position within the United State with preferred location in Philadelphia, PA.  Domestic and international travel is required to support business needs.

Your Role:

As a Technical Customer Consultant - Coatings, you will undertake several key responsibilities that are essential to our customer support strategy. You will deliver expert technical assistance to both domestic and international key accounts, effectively addressing and resolving technical issues. In collaboration with global and local account managers, you will develop and implement customer collaboration strategies, coordinate customer-related projects with internal stakeholders, including application technology labs, and organize training sessions on products and their applications for key account customers and account managers. Your role will also involve stakeholder engagement, where you will provide technical insights during internal decision-making processes by leveraging feedback from customer interactions (Voice of Customer) and monitoring technical trends in relevant market segments. Additionally, you will contribute to internal projects and participate in strategic development initiatives as needed. You will be responsible for creating presentations, articles, and demonstration materials that effectively showcase products and support the launch of new offerings tailored to specific market segments and customer needs. This position requires a combination of technical expertise, strategic thinking, and strong communication skills to successfully meet customer needs and drive business success.

Who you are:

Minimum Qualifications:

• Bachelor’s degree in science or engineering (preferred physics, material scientist in chemistry or chemical engineering); advanced degrees are a plus.
• 5+ years working experiences in pigments, coatings applications, paint formulations.
• Ability to visually observe and differentiate surface appearances, textures, and colors.
• Requires 25% domestic and international travel to meet business needs.

Preferred Qualifications:

• Knowledgeable in pigment technologies and their applications within coatings industry.
• Strong customer engagement skills, with the ability to prioritize customer interests and discuss technical topics confidently with stakeholders in customer organizations.
• Excellent verbal and written communication skills, capable of interfacing with diverse individuals in global environments.
• Proficient in creating professional documents and presentations, with a passion for delivering engaging presentations to customers and peers in small or large group settings.
• Proficiency in foreign languages, particularly German, is highly desirable.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html