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N&I Field Patient Services Manager - Southeast

 

A career with EMD Serono is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

 

Your Role:

The N&I Field Patient Services Manager will play a vital role in helping patients with MS and healthcare providers gain access to life changing therapies.  This position will report to the Head of Field Patient Services as part of the Field Patient Services team.  With intense passion for helping patients, the N&I Field Patient Services Manager represents EMD Serono by gaining a deep understanding of specific patient journeys to ensure a positive patient experience to EMD Serono’s products and services.

 

This position will be responsible for leading MS patient access activities, and certain Endocrinology access activities, in a specified geographic region of the U.S.  As such, this position will have significant market impact on patient access to EMDS N&I products and for Serostim.  This role is considered critical to ensure positive experiences – both patient and customer – with EMDS since timely treatment, unencumbered drug coverage and proper distribution is critical to both MS patients and practice operations. 

 

The N&I Field Patient Services Manager will work within a matrix environment to collaborate with internal and external stakeholders to secure optimized patient access and provide appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings.

 

States within designated territory: FL, GA, MS

 

Who you Are:

The N&I Field Patient Services Manager is focused on the MS patient journey and interact with key stakeholders from the MS community in resolving complex access and coverage issues that may create barriers to product access for patients with MS.  Additionally, this position will serve as field partner of the AXIS Center to assist in resolving access issues for Serostim.  This position is field based and requires travel to community and institutional healthcare providers within a designated territory.  Importantly, those in this role will use their knowledge of drug coverage, patient assistance, and health policy to educate office staff and minimize access issues to ultimately help patients. 

 

Tasks and responsibilities may include the following:

  • Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patient types
  • Work collaboratively with other EMD Serono resources within defined areas to identify and resolve barriers to patient access to EMD Serono products.
  • Act as the expert liaison to MS Lifelines and 3rd Party Specialty Pharmacies, and identify challenges, escalations or delays in therapy while working with any team members needed to resolve such issues.
  • Act as the field-based liaison to the AXIS Center and identify challenges, escalations or delays in therapy while working with any team members needed to resolve such issues.
  • Provide face-to-face, personalized issue resolution, including difficulties with prior authorizations and appeals arising with providers using EMD Serono’s products
  • Educating provider offices on local and regional payer issues, coding, and appropriate claims submission processes
  • Educate accounts on the availability of patient support programs, such as the Co-Pay Assistance and Patient Assistance Programs as appropriate and compliant.
  • Explaining other MS LifeLines or AXIS Center services available to stakeholders
  • Liaising with MS LifeLines and AXIS Center regarding financial and other assistance programs or patient-specific issues
  • Inform appropriate stakeholders of applicable payer utilization management tools and serve as the most proficient liaison between Field Patient Services and MS LifeLines or AXIS Center for any issue related to Rx use and enrollment
  • Compliantly ensure a positive HCP and patient journey through outcomes-oriented collaborations with all EMDS stakeholders
  • Identify as appropriate, any professional societies, alliances or organizations which provide education, programming, legislative balance or similar to supplement field expertise and further EMDS relationships in the MS therapeutic area for the benefit of patients
  • Provide strategic and tactical input for continuous improvement purposes
  • Develop tactical plans (i.e, educating, triaging, hub interactions, etc.) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics as identified by PSP leadership
     
    Basic Qualifications
  • Bachelor’s Degree Required in Business or Science Related Fields (required) and 8 years of experience
  • Proficiency in private payer, Medicare Part D, Medicare Advantage, and Medicaid structures, systems, utilization management tools, and payment methodologies
  • Technical knowledge of prescription drug coverage policies, drug acquisition options (pharmacy, office dispensing, specialty pharmacy), healthcare payment methods from a provider, health plan, and/or specialty pharmacy concerns
  • Minimum of five (5) years’ experience in Specialty account management, managed care (payer / IDN accounts), Corporate Office or reimbursement for specialty pharmacy products
  • Live within 90 minutes of a major airport in the designated territory
  • Ability to travel overnight per corporate policies within assigned geography and for internal events
  • Proven Track Record of Delivering Results
     
    Preferred Qualifications
  • Proven experience in resolving difficult access challenges, including complex prior authorizations, appeals, and denials
  • Demonstrated understanding of the appropriate use of patient health information (PHI) under HIPAA and other relevant legal and compliance aspects of performing the FPS role
  • Detailed knowledge of neurology products, including MS therapies
  • Recommended that qualified candidates live within the states identified in the open position geography
  • Experience in MS, Endocrinology or similar, such as sales, sales management, marketing, training, market access or account management
     
    PERSONAL SKILLS & COMPETENCIES
  • Demonstration of EMD Serono core competencies
  • Ability to quickly grasp and implement business objectives and guide resource allocation
  • Strong analytical skills to understand and adjust to trends and market dynamics
  • Strong communication, organizational and interpersonal skills
  • Self- motivated and energetic
  • Critical Thinking Skills; Innovative and Creative
  • Strong interpersonal and relationship-building skills.
  • Ability to collaborate effectively across functions in a complex organization and environment
  • Ability to develop logical cases that effectively influence collaboration, alignment, and execution across all levels of the organization.
  • Superior change-management skills, leadership, and team-building skills.
  • Ability to identify themes and data to make recommendations to improve the patient and customer experiences.
  • Strong knowledge of the coverage policy and payment methodology environment for biopharmaceutical products across government programs and commercial payers in a defined region.
  • Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills
  • Ability to present to small and large groups and deal with unexpected questions and challenges while presenting
  • Ability to design, analyze and report performance metrics
  • Ability to challenge consistently and confidently with energy, drive and professionalism 
  • Motivated by results, urgency and personal commitment
  • Advanced office software skills, particularly MS Excel and Powerpoint.
     
    ADA REQUIREMENTS
  • Normal and routine office duties.
  • Role is eligible for Corporate Annual Incentive Plan, not eligible for Incentive Based Compensation based upon Sales Quota
  • Position requires extensive domestic travel (approximately up to 80% of time as business requires).

 

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

Job Requisition ID:  215638
Location:  Rockland
Career Level:  E - Professional (10+ years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Nearest Major Market: Boston

Job Segment: Neurology, Endocrinology, Medical, Pharmacy, Manager, Healthcare, Management

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