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Product Manager Patient Marketing - Neurology

Who We Are:

EMD Serono is the North American biopharma brand of Merck KGaA, Darmstadt, Germany – a leading science and technology company – focused exclusively on specialty care. For more than 40 years, the brand has integrated cutting-edge science, innovative products and industry-leading patient support and access programs. EMD Serono has deep expertise in neurology, fertility and endocrinology, as well as a robust pipeline of potential therapies in oncology, immune-oncology and immunology as R&D focus areas


Your Role

The Product Manager supports the marketing of EMD Serono's Multiple Sclerosis (MS) franchise with a primary emphasis on MAVENCLAD Patient Marketing.  This role makes significant contributions and is responsible for developing and implementing consumer marketing initiatives. Primary responsibilities will include identifying, training and executing a patient ambassadors’ program, MS Lifelines (MSLL) Above Brand Marketing activities, consumer social media strategy and content for brand and MSLL, and all the MSLL brand patient support materials. Participate in the development of the MS marketing strategies to support patient awareness and activation for MAVENCLAD.  Work with Director of Marketing to ensure these strategies fit within the overall US franchise strategy. Proactively develop and execute marketing projects with agencies from concept through implementation that drive success against the MAVENCLAD patient strategies. Lead Mavenclad patient support materials for patient and HCP education. Develop MAVENCLAD patient ambassador program from recruitment, training and strategy for execution.  Develop patient videos post training and onboarding. Lead social media strategy and content execution for both MAVENCLAD and MS LifeLines. Lead Above Brand Marketing tactics including but not limited to messaging,, patient newsletters, unbranded leave behinds and resources. Support the MSLL call center to ensure execution of materials necessary for business i.e. training guides, FAQs, service request forms. Conduct field visits and attend patient programs, as necessary, to evaluate effectiveness of marketing programs, tools and services. Manage budgets and judiciously prioritize tactics based on potential value to the brand. 


Who You Are:


  • BA/BS required
  • Minimum of 3 years of related experience in pharmaceutical/biotech industry
  • Previous pharmaceutical/biotech marketing experience required
  • Experience managing vendors and contractors
  • Strong project management experience
  • Collaborative work style and familiarity with core operating function (sales, marketing, regulatory, legal, medical, global marketing and co-promotion partners)
  • Ability to work in a high functioning, fast-paced, global business environment
  • Strong communication skills (written and spoken) and an ability to translate clinical information into succinct and high impact marketing messages
  • Ability to analyze competitive landscape and key brand issues
  • Must possess the ability to multi-task and have superior organizational skills
  • Meets challenges consistently and confidently with energy and drive
  • Motivated by results, urgency and personal commitment
  • Possesses high integrity and exceptional work ethic
  • Willing to travel up to 30% of time


Job Requisition ID:  194827
Location:  Rockland
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston

Job Segment: Medical Technologist, Neurology, Medical, Immunology, Endocrinology, Healthcare

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