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Rebate Associate

Your role:

The Rebate Associate is responsible for day-to-day administration and processing of commercial rebates in a timely and accurate manner. In addition, as business needs arise, processes Medicaid rebates and wholesaler chargebacks and provides analysis and Rebate Operations insights to ensure appropriate revenue management.  This position is also tasked with informing matrix stakeholders of appropriate analytic and market access data.  This position analyzes the payment package detail, alerting Finance, Brand, and Contracting and Forecasting Managers to issues that require revenue management attention.  The payment package detail and analytics prepared by the Rebate Associates is circulated for review and approval up through the highest levels of EMD Serono Management187



  • Must master the understanding and utilization of the Model N Revenue Management System, a highly sophisticated, integrated system of managing contracts, processing payment packages, and producing reports for analytics and performance.
  • Processing of monthly/quarterly drug rebate data submissions for the Government Market Access & Customer Solutions contracts. Develop individual contract performance statements and submit payment documentation packages for processing; strong interaction with contracted clients and finance/accounts payable
  • Must be attentive to detail when preparing payment packages and data/information for submission to signatory approvers and customer base.  These packages include review of Market Share Benchmarks, NDC Unit Volumes, Competitive Data, Formulary Access and Administration Fees. 
  • Assist in answering inquiries from customers and field account managers regarding Market Access & Customer Solutions rebate payment details.
  • Assist in resolving any discrepancies and issues related to rebate contract calculations. Interface with IT on any Model N system issues.
  • Responsible for maintaining contract membership/client lists received from contracted client base.
  • Update Rebate Status Log, Data Received Log and calculations worksheets.
  • Scan and copy rebate documents, maintain files and distribute rebate documentation to appropriate internal functions.
  • Ensure compliance with applicable corporate and contractual procedures by performing due diligence and following SOP’s
  • Become a power user in Model N, Excel, Word, Outlook
  • Be viewed internally and externally as a reliable, efficient and effective operational team member by consistently delivering against defined KPIs in an accountable and collaborative manner 
  • Meet and exceed on time payments with a goal of 100% by quarter with no quarter less than 95%- develop high quality, accurate, consistent payment package detail
  • Capture all Inputs and Outputs involved while making Rebate Payment (including informing stakeholders)
  • Maintain detail notes of reworks including outstanding items, waiting for information/clearance
  • Dispute resolution in collaboration with internal and external stakeholders for example, questions on rebate payments
  • Analyze payment variances and trends, to find outliers and research root causes for potential upstream errors or market activity
  • Analyze customer performance against defined contract metrics; effectively communicating results to stakeholders
  • Work with internal stakeholders to support the contract development process as needed
  • Monitor and report customer compliance with all contractual terms and conditions
  • Assist in customer notification process of all contract pricing changes and other contracted product related notification as needed
  • Participate in internal and external audits, when required, in order to demonstrate compliance with policies, laws and regulations
  • Effectively interact with various key internal and external stakeholders (Market Access, Sales, Marketing)


Who you are:


  • Associate Degree or bachelor’s degree in accounting, Finance or 3+ years of experience in accounting, reimbursement or rebates
  • 3+ years of experience working with Microsoft office



  • 3+ years of managed healthcare, accounting, or revenue management experience preferred
  • Proficient with pharmaceutical/contract/rebate systems
  • Understanding and working knowledge of the healthcare, pharmaceutical, managed care, provider industry. 
  • Experience in Managed Care rebate payments, working with utilization data, understand and applying contractual terms a plus.
  • Exceptional Team Player
  • High level of attention to detail and organizational skills
  • Ability to prioritize and respond to a high volume of work in a deadline intense environment
  • Above average level of analytical skills
  • Ability to work with sophisticated system applications


Physical Attributes:

  • Normal and routine office duties
  • Ability to lift 25lbs


Job Requisition ID:  187926
Location:  Rockland
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Nearest Major Market: Boston

Job Segment: Pharmaceutical, Pharmaceutical Sales, Medicaid, Science, Sales, Healthcare, Research

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