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Rebate Associate


Your Role:

At EMD Serono the Rebate Associate’s overall responsibility is to timely and accurately administer and process reimbursements including rebates, fees, and/or point-of-sale discounts related to EMD Serono’s products in accordance with Market Access & Customer Solutions’ contracted accounts.  Another key function focuses on data analytics.  The Rebate Associate is responsible for analyzing customer and product utilization data and other deliverables to inform stakeholders of market share performance and to alert Finance, Brand, Contracting and Forecasting Managers to issues that require revenue management attention.  In addition, the Rebate Associate will prepare quarterly and/or monthly payment packages, per the applicable contract, providing detailed analyses and reports, and submit for review and approval up through the highest levels of EMD Serono Management.

Responsibilities include:

  • Master the understanding and utilization of the Model N Revenue Management System, a highly sophisticated, integrated system of managing contracts, processing payment packages, and producing reports for analytics and performance
  • Prepare internal reimbursement payment documentation packages (including original data submissions, data validation, and recalculation files) for approval and disbursement to applicable contracted entities.  Prepare payment packages and data/information for submission to signatory approvers and customer base.  These packages include market share benchmarks, NDC unit volume analyses, competitive data, formulary access, administration and data fees
  • Assist in answering inquiries from customers, contract managers, and field account managers regarding Market Access & Customer Solutions reimbursement payment details
  • Research and resolve payment discrepancies or other issues related to data uploads; interface with IT on any Model N system issues
  • Maintain contract membership/client lists received from contracted client base
  • Update status logs that track customer data received and processed
  • Maintain files and distribute reimbursement documentation to appropriate internal functions
  • Ensure compliance with applicable corporate and contractual procedures by performing due diligence and following SOPs
  • Dispute resolution in collaboration with internal and external stakeholders
  • Analyze payment variances and trends to find outliers, and research root causes for potential upstream errors, or irregular or unexpected market activity
  • Analyze customer performance against defined contract metrics and effectively communicating results to stakeholders
  • Work with internal stakeholders to support the contract development process as needed
  • Monitor and report customer compliance with all reimbursement contractual terms and conditions
  • Participate in internal and external audits, when required, in order to demonstrate compliance with policies, laws and regulations
  • Interact with various key internal and external stakeholders (Market Access, Sales, Marketing)


Who You Are:

Minimum Qualifications:

  • Bachelor’s degree in Finance, Accounting or other Business discipline or an Associate’s degree in any discipline with 1+ years’ academic or industry experience in accounting, finance, revenue management, healthcare, or other complex reimbursement system or High School Diploma/equivalent with 5+ years’ experience in accounting, finance, revenue management, healthcare or other complex reimbursement system


Preferred Qualifications:

  • Understanding and working knowledge of the healthcare, pharmaceutical, managed care, and/or provider industry
  • Experience in managed care rebate payments, working with utilization data, understanding and applying contractual terms, forecasting, budgeting and business analysis
  • Advanced proficiency in Excel
  • Experience in pharmaceutical/contract/rebate systems 
  • Exceptional team player
  • High level of attention to detail as well as organizational and time management skills
  • Ability to prioritize and respond to a high volume of work in a deadline intense environment
  • Ability to work with sophisticated system applications
  • Excellent investigational and analytical skills
  • Excellent written and verbal communication skills
  • Commitment to excellent customer service



Job Requisition ID:  207266
Location:  Rockland
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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