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Specialist, Senior RN Patient Support

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

 

This role does not offer sponsorship for work authorization.  External applicants must be eligible to work in the US.

 

Your Role:

This individual will handle direct customer interaction by providing nursing support and assistance to patients, caregivers, family members, nurses, physicians, and pharmacists.  A key objective of the role is to achieve customer satisfaction and ensure adherence to therapy.  This will be accomplished by listening to the customer's needs and utilizing the resources available within the center to provide a customized solution.  A geographic territory of patients will be assigned and must be managed to ensure patient adherence and persistency of neurology therapies. The RN Support Specialist will manage all customer information according to HIPPA guidelines and other laws and regulations and in the strictest of confidence and will enter all required information accurately and expeditiously into the program database including update of therapy start dates and dose.  The RN Support Specialist may be called upon to provide education and support at patient and/or field-oriented events. In this role, you will need to be flexible in working hours, shift work (11:30 am to 8:00 pm) with some weekend shifts.

 

 

Key tasks and responsibilities:

  • Institute and maintain timely patient follow-up via outbound telephone calls to ensure continued product therapy.
  • Manage an assignment of a geographic territory to reach the greatest number of patients and provide timely follow-up.
  • Ensure compliance/adherence to therapy through expanded patient support systems.
  • Provide patient/caregiver teaching as required.
  • Provide guidance and direction to patients and caregivers in managing therapy side effects.
  • Maintain communication with outreach nursing agencies and pharmacies to preserve the highest quality of patient handling.
  • Handle adverse event calls.  Triage to United States Product Surveillance (USPS) when appropriate.
  • Maintain technical expertise in the assigned therapeutic area through continuous education and attendance of periodic internal lectures as well as association meetings for updates of current therapies and industry advancements.
  • Share unique situations and issues with team members to ensure common response from all RN Support Specialists. 
  • Interact directly with patients, caregivers, Healthcare professionals in the Patient Support Services Center (Call Center – i.e., MS LifeLines
  • Handle all customer contacts with the highest professional standards.  Each call will be answered promptly, professionally, and compassionately with the end result of meeting the customer’s needs (medical information, coordination of homecare requests, fulfillment, general source of information on their assigned therapeutic area, and triage for reimbursement to reimbursement specialists).
  • Timely follow up with registrants of the support programs to ensure compliance on therapy.
  • Gather and deliver approved medical information or triage to United States Medical Information (USMI) and/or United States Quality Assurance (USQA) group(s) for advanced medical questions, complaints.
  • Partner with patient-physician/nurses or other healthcare professionals to provide consistent product information.
  • Ensure timely and effective execution of new customer programs.
  • Update Managers/Supervisors with feedback from customers to improve services or provide recognition of staff members.
  • Continued education, as well as technical expertise in the assigned therapeutic areas, is necessary and updates in current therapy.
  • Limited travel and attendance of certain association meetings during the year in order to receive updated information or competitive review.

 

Physical Attributes:

 

  • Perform moderately physical activity.
  • The employee may frequently sit, stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
  • The employee will occasionally lift and/or move up to 25 pounds.
  • Specific vision requirements of this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

 

 

Who You Are:

 

Minimum Qualifications:

  • Associates degree in nursing
  • Current and active Registered Nurse licensed in the state of Massachusetts
  • 3+years of experience as a Registered Nurse

 

Preferred Qualifications:

  • Spanish/English bilingual highly recommended
  • BSN preferred
  • RN experience in home health care and/or case management highly preferred
  • Achieve certification through the International Organization of MS Nurses
  • Maintain technical expertise in the assigned therapeutic area through continuous education and attendance of periodic internal lectures as well as association meetings for updates of current therapies and industry advancements
  • Exceptional customer service and telephone skills
  • Strong computer skills (customer contact databases, Windows, Word, and Excel) preferred
  • Ability to manage multiple and/or repetitive tasks

 

RSRMS

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

Job Requisition ID:  215309
Location:  Rockland
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Nearest Major Market: Boston

Job Segment: Nursing, Neurology, Medical, Database, QA, Healthcare, Technology, Quality

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