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Sales and Operations Planner (S&OP)


A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.   

Your Role:

An exciting role has arisen to join BioReliance, part of MilliporeSigma, the life science business of Merck KGaA, Darmstadt, Germany, as a Sales and Operations Planning Manager. In this critical and strategic position, you will be responsible for overall strategic planning activities within BioReliance in the Rockville, Maryland, US by ensuring a robust demand planning process is in place which allows work to be scheduled in line with client’s expectations whilst achieving optimum use of staff, equipment and facilities, thereby maximizing capacity, productivity and efficiency. 


Sales and Operations Planner will have overall responsibility for the management of the operational planning system and process.  The ability to maintain effective working relationships with Operations Managers, Project Management, Account Managers, Support Services, Purchasing, Equipment Support and Facilities personnel is critical for success in the role.


  • Develop and implement a capacity model and use this tool to communicate capacity constraints to the Operations and Commercial teams
  • Develop excellent understanding of complex processes from beginning to end and all steps in detail to perform trouble shooting and process improvement effectively
  • Manage, maintain and enhance S&OP operational processes based on throughput, customer service, and all other company and/or departmental goals
  • Evaluate, test, recommend and implement changes that could improve service, cycle time, throughput efficiency, inventory levels, etc.
  • Identify scheduling constraints and test various methods and strategies to reduce or eliminate those constraints
  • Monitor assay turn-around times and escalate any issues which may occur to the Senior Management team in a timely manner
  • Organize activities to make sure resources are used efficiently and effectively to achieve organizational goals
  • Collate capacity metric results and review sales forecasts periodically to issue reports to key stakeholders within the business
  • Develop and maintain periodic status reports to keep management informed on forecasting and capacity performance
  • Analyses reports and participate in projects to eliminate backlogs, optimize timelines, and increase customer service.
  • Actively develop and build a collaborative team through regular communication and feedback, within the Laboratory/Manufacturing facilities and with the Senior Management team
  • Build close relationships with Managers, Supervisors and staff to improve scheduling, capacity, and forecasting processes
  • Work with global planning teams as needed to ensure planning designs and requirements are coordinated across the global team
  • Take ownership of SAP Demand Planning (DP) and Advanced Planning and Optimization (APO) implementation
  • Able to confidently present all S&OP data to senior leaders and be able to respond to challenges to data and assumptions
  • Collaborate for SAP upcoming implementation from Operations perspective.
  • Maintain critical SAP APO Operations inputs to enhance plan quality
  • Develop SAP generated reports for various performance measures to identify opportunities for refinement of strategies, process improvement, and testing


 Must sit in MD, DC or VA. Hybrid working model


Who you are:

Minimum Qualifications:

  • BA or above in a related discipline (e.g. Science or Business) or equivalent experience as a Planner/Scheduler
  • Planner/scheduler with experience of working in a heavily regulated industry (e.g. Pharma, Medical Devices, Biopharma) is desirable


Preferred Qualifications:

  • Aware of the principles of lean processes (Lean Six Sigma trained or equivalent type of process analysis)
  • SAP APO experience is an advantage



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture.  You can also apply and find more information at
If you would like to know more about what diversity, equity, and inclusion means to us, please visit


If you are a resident of NYC, Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

Job Requisition ID:  253943
Location:  Rockville
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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