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Head of APAC Quality Services Customer Relationship Management

Responsible for the analysis, development, and operation of quality and risk management systems. Activities include developing standards for quality, documentation and processes as well as continuous improvement and preventive activities.


Your Role:

  • Represents Quality Services specifically and aspects of the Quality & Regulatory in High Level Customer facing APAC engagements across Life Science
  • Represents the division as active member in industry advocacy associations in Customer facing opportunities in APAC
  • Business partner for the Commercial and Business Areas; in partnership with them monitors, reports and improve quality performance from a customer’s perspective.
  • Partner with SMI / Sales leads to align and support Specific Markets and Strategic Customers including attending and presenting at customer’s QBR.
  • Responsible for customer quality and regulatory resolution and follow-up of quality incidents
  • Deliver Quality Services, adopting a consultative approach to understand customer needs, explain  our quality systems capabilities and, develop strategies to that help delivering our commitment
  • Creates business opportunities and ensures revenues by establishing sustainable high level relationships with key customers.
  • Demonstrate expertise in project management, typically in the form of coordinating complex customer inquiries  or investigations across global sites
  • Develops and independently implements standards to ensure APAC customer satisfaction for quality and regulatory matters for the whole Life Science portfolio. (could be complexity)
  • Develops and independently implements policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same. (Could be complexity)
  • Good understanding  relevant regulatory guidelines (ie. GMP) as it relates to the Pharma, BioPharma, IVD, Medical Devices, Food, Research Markets, etc.
  • Possess an in-depth knowledge of our products and industry applications
  • Other tasks assigned by your superior.


Who You Are:

  • Masters’ or Bachelors’ degree (chemist, pharmacist, biologist, engineer) with equivalent experience in a relevant scientific-based  position
  • Requires professional experience, approximately 8+ years industry experience as a guide and experience managing through influence in matrixed organizations
  • Requires considerable depth and breadth of expertise combined with in-depth knowledge of market, competitors and technological processes
  • Good understanding  relevant regulatory guidelines (ie. GMP) as it relates to the Pharma, BioPharma, IVD, Medical Devices, Food, Research Markets, etc.
  • Understanding of basic Quality Concepts.
  • Interpersonal & consensus building skills.  Excellent verbal and written communication skills. Questioning and active listening skills. Presentation skills.
  • Travel Expectations: 50%


•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다

•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

Job Requisition ID:  205541
Location:  Seoul - all
Career Level:  E - Professional (10+ years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Medical, Manager, CRM, Relationship Manager, Healthcare, Management, Quality, Technology, Customer Service

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