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End User Services Senior Specialist

Your Role

 

Job Title: End User Services Senior Specialist – Lab IT

Job Location: Shanghai, China

Job Responsibilities:

Ÿ Perform testing and analysis, generate testing report appropriate, manage properly documents records.

Ÿ Oversee and facilitate the evaluation and selection of hardware and software technology in Lab/plant area.

Ÿ Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user’s software and hardware.

Ÿ Management of the Lab facilities activities and maintenance of Lab equipment.

Ÿ Keep Latest standard and regulation applicable (GXP/GMP) in Lab/Plant.

Ÿ Play key role to the critical projects in the site change management position and take site coordinate role for the IT services related project.

Ÿ Drive end user satisfaction and operation excellence for the standard IT service following ITIL process and work closely with global team to maintain same standard meanwhile leverage corporate best practice to drive Lab/Plant/ R&D centre service quality better than corporate average.

Ÿ And manufacturing activities, cost reduction etc.

 

Who You Are

 

• Engage in Innovation activities such as process improvements, pilots, PoCs, etc.

• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.

• Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.

• 5+ years’ experience supporting laptops, desktops, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)

• Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.

• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM a plus.

• Be familiar with GXP, GMP system.

• Bachelor’s degree (4-year college degree) preferred

• ITIL Certification a plus

• 5+ years IT experience in a customer-facing role

• Experience in Life Sciences/Healthcare industry/Performance Materials preferred

Job Requisition ID:  195258
Location:  Shanghai - all
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: Testing, Change Management, Technology, Management

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