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Technical Service Specialist

China Technical Support Specialist


China Technical Support Specialist/Scientist serves as the primary technical source for supporting sales activities within responsible regions (mainly in China, HK and Marcao).  China Technical Support Specialists/Scientist are expected to utilize their technical expertise to solve the technical issue from customers and internal or external sales by providing professional advice, tools, information and experiments.      

Your role:

  • To provide primary technical advice to customers mainly over the phone or in written manner. 
  • To provide customers with technical information and/or tools
  • To work on customers’ troubleshooting and/or complaints with a technical issue
  • To provide customers demo or/and technical guide in the field when necessary
  • To help on tradeshows or exhibitions by technical communication
  • To provide essential lab activity support if necessary.

 Who you are:

  • Solid professional technical back ground , minimum bachelor  Degree in relevant microbiology, drug, biological etc  and relevant working experience like pharmaceutical, F&B is necessary. Experience on analytical Chemistry will be a plus.
  • Nice communication and coordinating skill is required
  • Customer-focused, result-oriented, proactive/action-oriented,
  • High energy and passion to the work
  • Good team player
  • Quick learner
  • Good command of English.
  • 1-3 years related experience is preferable.


HR 89831

Functional area: Commercial

Job Requisition ID:  193414
Location:  Shanghai - all
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Microbiology, Pharmaceutical Sales, Pharmaceutical, Technical Support, Science, Sales, Technology

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