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Technical Service Specialist

Your role:
Technical Support Specialist/Scientist serves as the primary technical source for supporting sales activities within responsible regions mainly in China. Technical Support Specialists/Scientists are expected to utilize their technical expertise to solve the technical issue from customers and internal or external sales by providing professional advice, tools, information and experiments.


  • To provide primary technical advice to customers mainly over the phone or in email manner.
  • To provide customers with technical information and/or tools
  • To work on customers’troubleshooting and/or complaints with a technical issue
  • To provide customers demo or/and technical guide in the field when necessary

Who you are:

  • Master/PhD. degree with 1-2 years’ experience
  • Solid professional technical background such as immunology, molecular biology, cell biology etc
  • Nice expression and communication skill is required
  • Good command of English
  • Good team player and quick learner


HR: 89831

Functional Area: Commercial

Job Requisition ID:  210415
Location:  Shanghai
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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