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Customer Quality Specialist (Semiconductor)

 

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

What You Do:

You will be part of our Electronics Business Unit. In our Electronics business, we develop specialty chemicals for demanding applications, from liquid crystals and OLED materials for displays and lighting to effect pigments for coatings and cosmetics through to high-tech materials for the electronics industry.

 

Reporting to SEA Quality Manager, the Customer Quality Specialist is responsible to support customer quality activities in South East Asia includes coordination of electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products’ quality aligns with customers’ expectations. The business scope would cover Semiconductor materials in terms of Thin Film, Planarization, Specialty Gas and Patterning (Photoresist, and SP&C- Surface, Prep and Clean) portfolios

 

This position also administrates quality responses to meet customer acceptable timelines and supports efforts for continuous improvement and quality performance target achievement. The nature of the position is to understand customers, business and manufacturing interaction as well as knowledge of global quality management and local systems, processes and procedures.

 

The role covers:

  • Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports.
  • Coordinate and arrange customer audits with sales accounts and Operations teams. Support or coordinate internal audits for plants within SEA.
  • Coordinate and prepare for customer audits of other global plants outside of SEA for SEA customers.
  • Pull data to analyze and report quality metrics.
  • Attend customer meetings for complaints and coordinate resolution to meet customer’s expectations.
  • Attend customer meetings to support customer process issues and resolution.
  • Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues.
  • Develop and support data and communication for Process Change Notification to local customers
  • Prepare quality data package and present or support sales for new business opportunities
  • Generate ad hoc reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries.
  • Take direction and implement improvements for quality performance proactive initiatives
  • Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development.
  • Work closely with cross functional teams globally to achieve business and quality targets.

 

Who You Are

  • Bachelor’s degree, preferably in chemistry or chemical engineering. Advanced Technical Degree or MBA a plus.
  • 5 years’ minimum in chemical manufacturing or semiconductor industry in Quality role or similar
  • Certified as a Quality Professional at a minimum completed the ISO9001 QMS Auditor/Lead Auditor Certification. Can certify on the job.
  • Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 16949
  • Good English communication skills both written and verbal
  • Confidence interacting with customers
  • Problem solving skills such as RCA, 8D, 5Why’s
  • Familiarity with FMEA’s and Control Plans
  • Proficiency with Word, Excel, Powerpoint, Mind Manager, NWQA, SAP
  • Knowledge of LIMS, 6 sigma a plus

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

Job Requisition ID:  216425
Location:  Singapore
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: Semiconductor, ERP, Business Development, Outside Sales, Quality, Science, Technology, Sales

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